Oryx is a fast-growing health-tech start-up developing an innovative, research-backed digital solution designed to improve near vision through personalized, tablet-based training.

We’re looking for someone who enjoys solving problems, learns quickly, and takes pride in getting things done. If you’re excited by technology, love working with people, and want to grow alongside a fast-moving startup, we’d love to meet you.

Key Responsibilities

Customer Success

• Guide participants through their full journey, from onboarding to program completion.
• Conduct onboarding and follow-up calls.
• Provide customer support via email and phone, including basic technical troubleshooting.
• Monitor engagement and proactively help customers stay on track.

Operations

• Coordinate appointments with customers and optometrists
• Prepare progress reports for clinic partners.
• Maintain accurate CRM records and operational documentation.
• Support logistics, shipments, and training materials.

Continuous Improvement

• Identify operational bottlenecks and help improve internal processes.
• Collaborate across teams to resolve issues.
• Support special projects alongside the Head of Operations.

Systems & Tools

You’ll regularly work with tools such as Gmail, Zendesk, Slack, Google Workspace, Microsoft 365, AI assistants (ChatGPT, Gemini, Claude), and our internal operational platforms. Experience with similar tools is a plus—but we’re far more interested in someone who enjoys learning new technology quickly.

What We’re Looking For

• Native-level English (written and spoken)
• Experience in Customer Success, Operations, Technical Support, or a similar customer-facing role
• Comfortable using digital tools and learning new systems quickly
• Strong communication and organizational skills
• Excellent attention to detail
• Ability to manage multiple priorities without losing quality
• A proactive mindset and a genuine desire to solve problems

You don’t need to know every tool we use on day one. What matters most is your willingness to learn, your attention to detail, and the ownership you bring to your work. We’ll help you learn the rest.

Why Oryx?

• Join an early-stage company where your work has real impact from day one.
• Work directly with experienced leaders and contribute to building scalable operations
• Learn new technologies, AI tools, and operational best practices
• Help improve the lives of people through an innovative digital health solution.
• Grow your career as the company grows.