Job opening through Digi Talents Moldova Mobility Programme https://digitalents.md/
- Position: Application Support Engineer
- Place of work: Bratislava, Slovakia
- Company: Multitude IT Labs
- Wage (gross): Minimum salary starts at 2000 EUR/month based on relevant experience.
Information about the position
As a Application Support you will be responsible to support Multitude Group business operations
through in-depth analysis of production incidents, identify root cause, escalate and follow up issues
to third level as well as be part of the problem management process to ensure production
environment stability.
Main Responsibilities:
- Analyse, investigate and trouble shoot business processes incidents related to technical and
process issues
- Ensure all the production incidents are resolved within the defined SLA as part of the
Business Support squad
- Setup Application and processes monitoring using monitoring tools to proactively prevent
production issues
- Take production incidents ownership and co-ordinate between Business, Backoffice and
Development squads
- Divide business requirements between support and development types with consequent
solving of support tickets
- Troubleshoot technical issues, assign priority and escalate problems when necessary
- Create and maintain documentation for Business Processes
- Participate in projects, business analysis, development lifecycle and hot fixes testing
- Follow up on production deployments to ensure production stability
- Provide the necessary user training
Requirements for the employee
Personality requirements and skills
- Minimum 2 years’ experience in Business/Application support position
- Understanding of IT development lifecycle and Agile methodology
- Experience in Banking Industry / Financial Services and good understand of different types of
Payments and/or onboarding processes is an advantage
- Experience with Drupal or any prior web experience is an advantage
- Ability to learn new technologies and tools and adapt quickly
- Knowledge of SQL is highly appreciated, knowledge of JIRA is welcomed
- Experience with programming\development is preferred
- Experience working with tools like JIRA, Confluence, Kibana, Grafana, CMS, Kafka, etc is
preferred
- Exposure to API’s and Microservice architecture will be added advantage
- English language is a must
- Good Problem-solving skills
- Analytical thinking and attention to detail
- Ability to handle and prioritize parallel tasks and respond to ad hoc requirements
- Strong team player
- Must be client and quality focused
- Must have good verbal and written communication skills
- Must be able to work independently and under limited supervision
- Must be able to manage several priorities simultaneously and meet deadlines.
- Adaptability and flexibility, in a frequently changing environment
Employee perks, benefits
- Job opportunity in a fast-growing, international fintech company with a lot of new ideas
- Great working environment supporting technological innovation
- Access to LinkedIn learning with over 8000 courses
- Possibility to work from home and the office
- 4 sick days a year
- Gym in the office and additional sporting options via MultiSport card
- Healthy snacks and fresh fruits in the office as well as other office entertainment
- Your assigned business laptop available for your free personal use, after the 5th year
equipment renewal policy
- Complimentary professional psychological counselling services dedicated to promoting the
overall well-being and mental health of our valued employees
- Share purchase matching program up to 5% of your annual gross salary in each round (total
of 10%of annual gross salary), currently offered bi-annually with matching 1:1 with a vesting
period of 2 years from purchase
- Opportunities for growth, the realization of own ideas and further training
- We support trainings, certifications and development internally and externally with individual
approach based on your needs and requests.
Brief description of the company
Multitude is a fully regulated growth platform for financial technology. Its ambition is to become the
most valued financial ecosystem. This vision is backed by +15 years of solid track record in building
and scaling financial technology. Through its full European banking license, and profound know-how
in technology, regulation, cross-selling, and funding, Multitude enables a range of sustainable
banking and financial services to grow and scale.
Currently, it has three independent business units on this growth platform: Ferratum as a consumer
lender, CapitalBox as a business lender, and SweepBank as a shopping and financing app. Multitude
and its independent units employ over 700 people in 19 countries, and they together generated EUR
230 million turnover in 2020. Multitude was founded in 2005 in Finland and is listed in the Prime
Standard segment of the Frankfurt Stock Exchange under the symbol ‘FRU.
Our employees can choose where and when they work by taking full advantage of our hybrid-work
environment. Whether you’re mostly in the office, working remotely or a mix of the two, you’ll be
empowered to do whatever brings out your best. We understand that happy people make happy
employees!
Digi Talents Programme additional benefits
The job position is supported by the EU-funded labour mobility programme Digi Talents for ICT
professionals between Slovakia and Moldova. More information at https://digitalents.md
In addition to the conditions and benefits from the company described above, the programme Digi
Talents will provide you with additional benefits:
Cover your travel costs from from Ukraine to Slovakia and back in total value up to 200 EUR
- Financial and/or in-kind support to cover your living costs (e.g. accommodation, insurance, pocket
money and local transport fees) during the first two months of your stay in the total amount of up to
1600 EUR. Final amount of support provided may vary depending on scope of the services paid by
programme and individual circumstances.
- Provision of professional courses in programming, English language, and Slovak language before and
after arrival to Slovakia,
- Assistance with relocation, residence formalities, accommodation, and cultural orientation. Legal
and administrative support during your stay in Slovakia. Cover fees for legal and administrative
formalities related to your residence in total value up to 100 EUR.
- Participation in the programme is for free.
To apply for the job, you must fill out the application at https://digitalents.md/apply-form/.
If you have any questions, contact us via emails [vezi email]info@digitalents.md and
[vezi email]digitalents@migrationagency.eu
Brief description of the Digi Talents programme
Digi Talents programme is implemented with the financial assistance of the European Union,
contracted by ICMPD through the Migration Partnership Facility. The contents of this document are
the sole responsibility of EMA – Development and Mobility Agency (EMA) and Moldovan Association
of ICT Companies (ATIC) and can under no circumstances be regarded as reflecting the position of the
European Union and the one of ICMPD. The programme represents a unique opportunity to boost
your professional career.
