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CIS Technician (Helpdesk and Support)

Informații de bază

Program de lucru:
Mid-Level (2-5 ani)

Descrierea poziției vacante

Who we are:

The European Union Partnership Mission in the Republic of Moldova (EUPM Moldova) is part of the Common Security and Defence Policy (CSDP) which enables the Union to take a leading role in peace-keeping operations, conflict prevention and in strengthening of international security. It is an integrated part of the EU's comprehensive approach towards crisis management, drawing on civilian experts as well as experts from the police and other areas.

EUPM Moldova was established on 24th April 2023 by the Council of the European Union in response to a request from the Moldovan Government to the EU to support the Moldovan authorities in contributing to enhancing the resilience of the security sector of the Republic of Moldova in the areas of crisis management and hybrid threats, including cybersecurity, and countering foreign information manipulation and interference. EUPM Moldova Headquarters are currently located in Chisinau and the Mission is progressively increasing its presence in the host country. In this perspective, EUPM Moldova is looking for Local Staff to support its operations in the Republic of Moldova. The EU strives for improved gender balance in CSDP operations in compliance with UNSCR 1325.

General Requirements & Eligibility:

Applicants should:

  • Enjoy full civil rights and do not have any criminal record (a certificate will be required before any employment offer);
  • Be in possession of Moldovan citizenship and/or of a valid residence and work permits according to Moldovan laws;
  • Be physically fit to perform the duties relating to the post (a medical certificate will be required before any employment offer);

Have fulfilled any obligations imposed by the laws concerning military service.

***Only applications provided on the official EUPM Moldova application form will be accepted. Please download it from the Mission’s website:–-national-staff_en

The application form must be filled in English and submitted as an MS Word document (No PDF or JPEG will be accepted). 

Please rename the file with the post number and your name: e.g., "MDAL01_Family name_First name".

The deadline for the submission of the application form: Tuesday, 29 August 2023, at 12:00 hrs. (Chisinau time). Late application forms will not be considered.

EUPM Moldova retains the discretion to re-advertise/re-post the vacancies, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description.

Position Code 

Position Title

MDAL 05 

CIS Technician (Helpdesk & Support)



Post Group (Local Staff)

Mission Support/CIS Unit 



The CIS Technician (Helpdesk & Support) reports to the (international) CIS Officer(s). As part of the CIS  Unit, s/he will contribute to the efficient and effective running of the Unit tasks and the Mission  Support Department. 

Duties and Responsibilities 

The CIS Technician (Helpdesk & Support) will be required, in accordance with the EUPM Mandate,  Code of Conduct and the General Service Conditions for locally recruited Staff members, to perform  the following tasks: 

  • Assist in the configuration, operation, technical management and maintenance of all CIS  hardware and software;
  • Assist in the installation, configuration, administration and maintenance of all CIS software,  systems and devices;
  • Assist in the implementation of back up policies, safe storage of critical data;
  • Assist in analysing, identifying and resolving user problems;
  • Ensure a prompt delivery of technical services, help desk support, standardization, preparation  and maintenance of applications, diagnosing and resolving reported technical issues;
  • Provide support for all CIS related issues, organise repair and replacement of CIS related  devices/equipment, ensure the proper functioning of all CIS equipment in his/her area of  responsibility;
  • Contribute to the support and training for users of various applications/software;
  • Assist in the preparation of requisitions for required materials and services within the Mission; 
  • Monitor the implementation of the guidelines and procedures for CIS support;
  • Provide reports of executed tasks and status of CIS support to his/her supervisors and give  recommendations where needed;
  • Provide telephone, on-line and on-site assistance with problems relating to the use of CIS  equipment and software (e.g. e-mail, word processing, spreadsheets, presentation packages,  database applications, Internet browsers, workstation operating systems, radios, telephones  etc.);
  • Configure and install new hosts (e.g. computers, servers, network devices etc.) and hardware  (e.g. printers, scanners etc.) in the LAN environment and prepare them for use with server based network services, in accordance with CIS standards and SOPs; 
  • Ensure that the Mission’s CIS assets are used optimally and efficiently and make  recommendations as required; 
  • Deal with information with confidentiality and discretion; 
  • Perform any other task as requested by the Line Managers. 

Qualifications and experience 

Eligibility criteria:  

  • Enjoy full civil rights and do not have criminal record; 
  • Be in possession of Moldovan citizenship and/or of a (still) valid residence and work permits  according to Moldovan laws;
  • Be physically fit to perform the duties relating to the post;
  • Have fulfilled any obligations imposed on him/her by the laws concerning military service; 
  • Successful completion of the secondary education attested by a diploma;
  • After having obtained the diploma, at least three (3) years of relevant and proven full-time  professional experience in Information and Communication Technology. 

Essential criteria: 

  • Excellent communication skills of English, Romanian and Russian;
  • Excellent computer skills in Microsoft Office applications (Excel, Word, Power Point, Access); • Prior experience with Microsoft cloud technologies;
  • Ability to focus on priorities, to monitor and evaluate procedures and processes; 
  • Excellent administration and organizational skills;
  • Experience in positions requiring analytical and organizational skills, with a service- and  project-oriented approach. 

Additional advantageous assets: 

  • Post-Secondary studies attested by a diploma in CIS studies; 
  • Knowledge and/or experience with radio and telephone systems; 
  • Relevant Microsoft and open source certifications;
  • Professional experience in an EU and/or International environment; 
  •  Experience of working in an intercultural environment, with respect of diversity; • Ability to focus on priorities, to monitor and evaluate procedures and processes; • Ability to deliver work on time and to agreed standards, even under pressure; • Driving license category “B”. 

Personality assets: 

  •  Have strong sense of initiative, responsibility and autonomy; 
  • Ability to build productive and cooperative working relationships with other staff members,
  • Ability to work methodically, accurately and with attention to details as well as to tight  deadlines; 
  • Used to work on a multitude of activities at the same time and with limited supervision; • Ability to work independently and harmoniously with colleagues and as part of a team, with  respect to diversity;
  • Punctuality, commitment to quality, ability to perform under stress, attention to detail, solid  work ethics, willingness to work flexible working hours and still deal helpfully and courteously  with all contacts.
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Despre companie

The EU Council launched the EU Partnership Mission in the Republic of Moldova (EUPM Moldova) on 22 May under the Common Security and Defence Policy (CSDP) to enhance the resilience of the security sector in the country.

This is an exclusively civilian mission. The Head of Mission, Cosmin Dinescu, is a senior Romanian Diplomat.

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