Company: Frontline CRM
Position: Technical CS Specialist
Employment Type: Full-time | B2B Contract
Location: Remote
Working Language: English

About Company
Frontline CRM is the hiring command center built specifically for Europe's frontline workforce. Designed for fast, high-volume hiring where candidates come from everywhere and decisions need to happen quickly. As the company welcomes its first clients, we are looking for a Customer Support Specialist who will help ensure a smooth customer experience and provide technical assistance during onboarding and daily platform usage.

This is an excellent opportunity for someone with a technical mindset who enjoys troubleshooting, working directly with customers, and learning about modern AI and communication technologies.

About Role
As a Customer Support Specialist, you will become one of the first customer-facing team members. Your primary responsibility will be helping clients successfully use the platform, investigating technical issues, supporting integrations, and ensuring a high-quality customer experience.

This is not a software development role. However, you should be comfortable understanding technical concepts, investigating issues, and collaborating with the technical team when escalation is required.

Key Responsibilities

• Provide first-line technical support to customers via email, chat, and video calls
• Assist customers during onboarding and product implementation
• Investigate and troubleshoot platform-related issues
• Support customers with setup and configuration of integrations
• Analyze customer-reported problems and identify root causes
• Escalate complex technical issues to the engineering team when necessary
• Document recurring issues, solutions, and support processes
• Collaborate closely with the team to improve customer experience and support operations
• Assist with testing new features and validating customer workflows
• Support AI-related configurations and prompt optimization when needed

Requirements

• 1 - 2+ years of experience in Technical Support, Customer Support, Implementation Support,
• Technical Account Management, or a similar role
• Strong troubleshooting and problem-solving skills
• Ability to understand technical concepts and system integrations
• Experience working with SaaS products or software platforms
• Excellent communication skills in English
• Customer-oriented mindset and strong attention to detail
• Ability to work independently and manage priorities
• Curiosity and willingness to learn new technologies
• Comfortable working in a startup environment

Nice to Have

• Experience supporting API integrations
• Experience with CRM systems
• Familiarity with AI tools and large language models
• Knowledge of telecom technologies, SIP, or VoIP solutions
• Experience supporting WhatsApp Business or Meta integrations
• Basic understanding of prompt engineering

What We Offer

• Opportunity to join an early-stage AI startup
• Direct collaboration with the founder and leadership team
• Exposure to cutting-edge AI and communication technologies
• Fully remote work environment
• Fast learning and professional growth opportunities
• High level of ownership and impact
• Long-term collaboration potential

Compensation

• The compensation package will depend on the candidate's experience and technical background.
• Expected budget range: €700–€1,000/month (B2B contract).