Domeniul de activitate
Achiziții / Import / Export
Limbi străine / Traduceri
Logistică / Depozit / Administrativ
Relații clienți / Call centre
Despre mine
Career professional transitioning into supply chain and logistics with formal education in Supply Chain Management (Associate degree) and certified training in Supply Chain Logistics. Bring 5+ years of operations management experience including process design, team leadership, data analytics, and cross-functional coordination. Demonstrated ability to optimize workflows, manage complex tasks systematically, and drive measurable improvements. Seeking entry-level supply chain role to apply formal training and proven operational management skills.
Experiență
EternaLife Solution LLC
(United States)
Octombrie 2025 -
Prezent
Sales Manager
Responsabilități:
Lead operations and team management for U.S. insurance division | • Develop and implement Standard Operating Procedures (SOPs) to ensure consistency and compliance | • Monitor KPIs and performance metrics; identify opportunities for process improvement | • Coordinate across multiple departments to ensure smooth operational workflows | • Train team members on processes and standards; provide coaching and feedback
Plexi BPO
(Pakistan)
Martie 2024 -
Septembrie 2025
(1 an 6 luni)
Senior Retention Manager
Responsabilități:
Managed end-to-end operations for a critical business function serving hundreds of cases | • Analysed performance data to identify bottlenecks and implemented targeted improvements | • Led and trained a team; created documentation and SOPs for team onboarding and process consistency | • Collaborated with Sales, Operations, and QA teams to resolve complex issues and optimise workflows | • Tracked multiple metrics simultaneously and reported on performance trends and improvements
Prime BPO 2
(Pakistan)
Ianuarie 2023 -
Martie 2024
(1 an 2 luni)
Operations Manager
Responsabilități:
Managed a team of 10 staff members; established compliance standards and quality assurance protocols | • Built operational infrastructure for a new department, including workflows, documentation, and training programs | • Monitored KPIs and service levels; implemented corrective actions when performance dipped | • Ensured accurate record-keeping and systematic approach to all departmental processes.
Plexi BPO2
(Pakistan)
Mai 2020 -
Ianuarie 2023
(2 ani 8 luni)
Senior Agent / Representative
Responsabilități:
Executed high-volume operational processes with strong attention to accuracy and compliance | • Maintained detailed records and metrics; exceeded daily performance targets through systematic work | • Served as liaison between departments, facilitating smooth handoffs and communication | • Developed foundational expertise in process workflows, metrics tracking, and operational procedures
Studii (Superioare în desfășurare)
Virtual University of Pakistan
Facultatea, specialitatea: Supply Chain Management
Țara: Pakistan
Abilități cheie
Leadership
Învățare continuă
Etica în muncă
Comunicare
Adaptabilitate
Abilități interpersonale
Limbi străine
Excel
Analiza datelor
Lucru în echipa
Networking
Soluționarea problemelor
Time Management
Customer Service
Sales
Logistics
Supply Chain
CRM Software
