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CV de la 26.05.2026

Product Operations Manager

Negociabil

Informații de bază

Nume, Prenume:
*disponibil în Premium de la 3 luni și VIP
Data nașterii:
30 Octombrie 1993 (32 ani)
Experiență:
Program de lucru:
Full-time
Oraș:
Chișinău
Număr de contact:
*disponibil în Premium de la 3 luni și VIP
E-mail:
*disponibil în Premium de la 3 luni și VIP
Rețele sociale:
*disponibil în Premium de la 3 luni și VIP

Domeniul de activitate

Controlul Calității Marketing / Publicitate / E-Commerce Tech / IT / Programare

Despre mine

Product Operations Manager with 4+ years across B2B AI, E-commerce and EdTech. I build operational infrastructure from scratch, identify non-obvious bottlenecks, and keep cross-functional teams moving — especially when things get complicated. I ramp up quickly in new domains and deliver results without waiting for perfect conditions.

Experiență

Smart Communication

(Russian Federation)

Ianuarie 2025 - Prezent
Product Operations Manager

Responsabilități:

- Built lead generation system from scratch: ICP, segmentation, communication scripts – turned an unpredictable process into a measurable, repeatable one.
- Designed and ran A/B test cycles on 10+ hypotheses (offers, scripts, segments) – hypothesis to result in days.
- Automated data collection using AI agents – reporting time dropped 8x, freeing ~35 hours/week for the team to focus on client work and accelerating campaign decision-making.
- Applied AI tools (Claude, ChatGPT) and vibe-coding to prototype landing pages and pitch decks, reducing time-to-deliverable for the founder.
Equitron

(Russian Federation)

Ianuarie 2025 - Februarie 2026
(1 an 1 lună)
Project Lead

Responsabilități:

• Built full operational infrastructure from zero in 2 months: CRM, online booking, end-to-end
client flow (lead → booking → service delivery).
• Automated request handling – implemented single-window CRM: clients stopped getting lost,
processing time dropped 2–3x.
• Managed full website launch: requirements, vendor selection, timeline and quality control.
Result: First sales launched, operations running from day one. Client base grew from 0 to 150 in 6
months.
Hotline

(Russian Federation)

Aprilie 2023 - Decembrie 2024
(1 an 8 luni)
Project Lead

Responsabilități:

• Prioritised backlog for 100+ SKU launches with focus on delivery timelines – delays meant
direct revenue loss on the marketplace.
• Implemented Scrum rituals: sprint completion rate grew 30%, team stopped losing track of
priorities and statuses.
• Implemented МойСклад ERP – centralised stock tracking, eliminated manual requests in
chats, reduced supply delays by 23%.
• Managed a team of 10 people and 20+ contractors across procurement, production,
marketing, and QA.
Result: Stable operations at ₽100M/year revenue with zero major disruptions.
Art of Career & Admitto

(Russian Federation)

Noiembrie 2021 - Decembrie 2022
(1 an 1 lună)
Project Manager

Responsabilități:

• Managed two digital products in parallel: roadmap, delivery, quality control – team of 20 + 40
contractors.
• Reduced CAC by 20% through A/B testing and segmentation; improved NPS by 3 pp, reduced
support load by 10%.
• Set up product analytics and dashboards – team switched from gut feeling to data-driven
decisions.
• Brought in mentors from McKinsey, Yandex, Visa as part of the product offering.
Result: ₽40M revenue, 2,500+ clients.
Freelance

(Russian Federation)

Decembrie 2017 - Iunie 2022
(4 ani 6 luni)
Marketing Analyst

Responsabilități:

• Managed paid acquisition (Facebook/Instagram) for small businesses across multiple
industries.
• Analysed campaign performance: CAC, CPL, conversion rates – optimised budgets and
targeting based on data.
Consulting

(Russian Federation)

Noiembrie 2015 - Mai 2017
(1 an 6 luni)
Business Analyst

Responsabilități:

• Diagnosed operational systems for regional enterprises and developed process improvement
recommendations.
• Published 6 academic papers on management and operations.
Sberbank

(Russian Federation)

Martie 2015 - Noiembrie 2015
(8 luni)
Customer Operations Specialist

Responsabilități:

• Maintained 100% customer satisfaction score; reduced personal service time by 30%;
exceeded monthly sales targets consistently.

Studii (Superioare)

09.2015 - 06.2017
Penza University of Architecture

Facultatea, specialitatea: Master of Management

Țara: Russian Federation

09.2010 - 06.2014
HSE University (NRU)

Facultatea, specialitatea: Bachelor of Business Informatics

Țara: Russian Federation

Limbi străine

Engleza — Mediu
Rusa — Nativ
Abilități cheie
team coordination workflow optimisation SOPs process design vendor management backlog management user stories A/B testing CJM product delivery CAC NPS LTV funnels AI agents Jira Notion Miro Google Workspace Scrum Agile Kanban Stakeholder management

Permis de conducere

Categorie — B1, B

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