Сфера деятельности
Controlul Calității
Marketing / Publicitate / E-Commerce
Tech / IT / Programare
Обо мне
Product Operations Manager with 4+ years across B2B AI, E-commerce and EdTech. I build operational infrastructure from scratch, identify non-obvious bottlenecks, and keep cross-functional teams moving — especially when things get complicated. I ramp up quickly in new domains and deliver results without waiting for perfect conditions.
Oпыт
Smart Communication
(Russian Federation)
Январь 2025 -
Настоящее время
Product Operations Manager
Обязанности:
- Built lead generation system from scratch: ICP, segmentation, communication scripts – turned an unpredictable process into a measurable, repeatable one.
- Designed and ran A/B test cycles on 10+ hypotheses (offers, scripts, segments) – hypothesis to result in days.
- Automated data collection using AI agents – reporting time dropped 8x, freeing ~35 hours/week for the team to focus on client work and accelerating campaign decision-making.
- Applied AI tools (Claude, ChatGPT) and vibe-coding to prototype landing pages and pitch decks, reducing time-to-deliverable for the founder.
Equitron
(Russian Federation)
Январь 2025 -
Февраль 2026
(1 год 1 месяц )
Project Lead
Обязанности:
• Built full operational infrastructure from zero in 2 months: CRM, online booking, end-to-end
client flow (lead → booking → service delivery).
• Automated request handling – implemented single-window CRM: clients stopped getting lost,
processing time dropped 2–3x.
• Managed full website launch: requirements, vendor selection, timeline and quality control.
Result: First sales launched, operations running from day one. Client base grew from 0 to 150 in 6
months.
Hotline
(Russian Federation)
Апрель 2023 -
Декабрь 2024
(1 год 8 месяцев)
Project Lead
Обязанности:
• Prioritised backlog for 100+ SKU launches with focus on delivery timelines – delays meant
direct revenue loss on the marketplace.
• Implemented Scrum rituals: sprint completion rate grew 30%, team stopped losing track of
priorities and statuses.
• Implemented МойСклад ERP – centralised stock tracking, eliminated manual requests in
chats, reduced supply delays by 23%.
• Managed a team of 10 people and 20+ contractors across procurement, production,
marketing, and QA.
Result: Stable operations at ₽100M/year revenue with zero major disruptions.
Art of Career & Admitto
(Russian Federation)
Ноябрь 2021 -
Декабрь 2022
(1 год 1 месяц )
Project Manager
Обязанности:
• Managed two digital products in parallel: roadmap, delivery, quality control – team of 20 + 40
contractors.
• Reduced CAC by 20% through A/B testing and segmentation; improved NPS by 3 pp, reduced
support load by 10%.
• Set up product analytics and dashboards – team switched from gut feeling to data-driven
decisions.
• Brought in mentors from McKinsey, Yandex, Visa as part of the product offering.
Result: ₽40M revenue, 2,500+ clients.
Freelance
(Russian Federation)
Декабрь 2017 -
Июнь 2022
(4 года 6 месяцев)
Marketing Analyst
Обязанности:
• Managed paid acquisition (Facebook/Instagram) for small businesses across multiple
industries.
• Analysed campaign performance: CAC, CPL, conversion rates – optimised budgets and
targeting based on data.
Consulting
(Russian Federation)
Ноябрь 2015 -
Май 2017
(1 год 6 месяцев)
Business Analyst
Обязанности:
• Diagnosed operational systems for regional enterprises and developed process improvement
recommendations.
• Published 6 academic papers on management and operations.
Sberbank
(Russian Federation)
Март 2015 -
Ноябрь 2015
(8 месяцев)
Customer Operations Specialist
Обязанности:
• Maintained 100% customer satisfaction score; reduced personal service time by 30%;
exceeded monthly sales targets consistently.
Образование (Высшее)
Penza University of Architecture
Факультет, специальность: Master of Management
Страна: Russian Federation
HSE University (NRU)
Факультет, специальность: Bachelor of Business Informatics
Страна: Russian Federation
Знание языков
Английский — Средний
Русский — Родной
Ключевые навыки
team coordination
workflow optimisation
SOPs
process design
vendor management
backlog management
user stories
A/B testing
CJM
product delivery
CAC
NPS
LTV
funnels
AI agents
Jira
Notion
Miro
Google Workspace
Scrum
Agile
Kanban
Stakeholder management
