Domeniul de activitate
                    
                                                                          Relații clienți / Call centre
                                            
                 
                                    
                        Despre mine
                        Responsible and motivated employee with desire to take on new challenges. Strong work ethic,
adaptability and great interpersonal skills. Adept at working effectively in both team-based and
independent capacities. Detail-oriented and able to learn new concepts quickly. Excellent technical
abilities with software and applications, ability to handle challenging work. 
                     
                                                
                    Experiență 
                                        
                        
                            Yopeso
                            Success Software  (Chișinău) 
                                                        
                                                                Mai 2021 -
                                                                                                Prezent                                                                                            
                                                     
                        
                            
                                Customer Support Agent
                                                                Responsabilități: 
                                - Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer
satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly
demeanor.                                                            
 
                         
                     
                                        
                        
                            Yopeso
                            Success Software   
                                                        
                                                                Decembrie 2019 -
                                                                                                Mai 2021                                                                                                
(1 an 5 luni)
                                                             
                        
                            
                                Developer
                                                                Responsabilități: 
                                - Tested the developed training manuals to alleviate bugs and troubleshoot
issues prior to sending them to the client.
- Created projects using the JSON format.
- Collaborated closely with team members to keep projects on track and meet
anticipated deadlines.                                                            
 
                         
                     
                                        
                        
                            Yopeso
                            Success Software  (Chișinău) 
                                                        
                                                                Iulie 2018 -
                                                                                                Decembrie 2019                                                                                                
(1 an 5 luni)
                                                             
                        
                            
                                QA Verifer
                                                                Responsabilități: 
                                - Manual testing and bug reports.
- Worked with team members to create efficient workflows, resulting in high
productivity.
- Maintained self-study program to enhance QA knowledge and skills.                                                            
 
                         
                     
                    
                 
                                                    
                        Studii  (Medii)
                                                    
                                
                                    
                                    
                                        Universitatea de Stat din Moldova
                                                                                Profil: International Relations and Affairs
                                                                                                                            Oraș: Chișinău
                                                                             
                                 
                             
                                             
                                                    
                        Limbi străine
                        
                                                            Româna — Expert 
                                                            Engleza — Mediu 
                                                            Rusa — Mediu