We are looking for a Incident Analyst who will be responsible for handling incidents according to the Incident Process and is a part of Customer Service. 

You are going to be responsible for the quickly troubleshooting process providing a good analysis of an incident and a solution to it in order to restore the disturbed service as soon as possible.

Job Responsabilities:

• Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement is respected;
• Investigate, diagnose and report incidents found;
• Determines if an incident needs to be escalated according to the priority of the issue;
• Verify that the incident is resolved and close the incident;
• Participate in Continual Service Improvement;
• Recording the problems encountered and techniques used to solve them for future reference.

Requirements:

• Basic SQL knowledge;
• Proven experience with several operating systems and monitoring tools is considered a strong advantage;
• Experience with Windows, Linux operating systems;
• Basic Knowledge of hardware components and server equipment;
• Availability for evening shifts;
• Good knowledge of English is required;
• Swedish  is good to have, but optional
• Bachelor's Degree in Computer Sciences is good to have.

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What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• A monthly budget for flexible benefits program;
• Extra vacation days;
• Friendly team who is eager to meet you.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

In case you will need further information, just send us a message at [vezi email]recruitmentEMEA@stefanini.com and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!