Limbi străine / TraduceriRelații clienți / Call centre
Oпыт
International Services Data Processing
(Кишинёв)
Ноябрь 2020 -
Настоящее время
Customer Support Representative
Обязанности:
• Provided logistics and transportation support for customers. • Managed email correspondences efficiently, enhancing response time significantly. • Coordinated with other departments to resolve operational issues. • Mastered use of internal software tools (SAP, Plato, Boost), improving work speed considerably. • Trained new team members, ensuring high-quality customer support. • Handled phone and email enquiries with carriers and customers regarding shipments and any delivery issues. • Handled customer complaints, providing appropriate solutions.
Знание языков
Румынский — Родной
Английский — Эксперт
Русский — Средний
Ключевые навыки
Învățare continuăAdaptabilitateExcelAnaliza datelorReziliențăRezistență la frustrareSoluționarea problemelorTime ManagementToleranțăExperienced in providing customer support and issue resolution with professionalism • Stress tolerance capacity • Understanding of KPI's • Time-Management capability • Proficient in internal software tools (PlatoSAPBoostTransport Matrix)as well as Microsoft Office Suite (WordExcel) • Data entry accuracy • Invoice processing • Problem-solving • Stock management • Shipping and receiving