Competente

Maintained daily records of physical cards and monitored card-related

delivery tracking.

Documentation

to customers, including preparation, invoicing, courier delivery and

• Reporting &Expert

Coordinated the issuance and delivery of physical Mastercard Paynet cards

• Operational Support

accordance with internal procedures.

Managed document registration, scanning, distribution and archiving in

• Problem Solving *

room bookings.

Coordinated meetings, scheduled appointments and managed meeting

to Detail supplies and materials.

& Validation * AttentionExpert

Managed ofce procurement and monitored the availability of essential

• Information Research

records.

Management

Prepared and maintained monthly operational reports and internal

Verication * DatabaseExpert

distribution and electronic document handling.

• Data Analysis &

Managed incoming and outgoing correspondence, including registration,

Operational SkillsExpert

Chisinau, MD, Moldova

Analytical &

Paynet Services SRL

OFFICE MANAGER | Paynet Services SRL

Jun 2022 - May 2024

appropriate solutions.

Supported the team in resolving customer-related issues and nding

according to service requirements.

Responded to incoming calls and managed appointment scheduling

and attention to detail.

Contact Info

Handled condential customer and vehicle information with discretion

employees and other internal teams to ensure smooth service processes.

Coordinated communication between customers, service department

develop new professional skills.

including document archiving and data organization.

information anda willingness to

Maintained accurate records, contracts and service documentation,

with a structuredapproach to

customers and coordinated service appointments.

problem-solving andanalytical skills,

Monitored recall campaigns, identied affected vehicles, contacted

different stakeholders. Strong

requiring further investigation.

processes andcommunicating with

Conducted detailed checks of vehicle data and identied inconsistencies

inconsistencies, coordinating service information, service history and recall campaign status.

data accuracy, identifying

Worked with internal databases and dealer systems to verify vehicle

systems, checking vehiclehistory and regarding service procedures, appointments and vehicle-related matters.

Experiencedin working with internal

Managed customer requests and provided accurate information

support within theautomotivesector.

workow organization.

information verication andprocess

Coordinated daily service operations, including customer scheduling and

coordination, databasemanagement, years of experiencein operational

Chisinau, MD, Moldova

Detail-orientedprofessional with 2+

Autocapital MDV SRL

Mercedes-Benz