Experienta
Cristina Tomaaccuracy and consistency of information.
Worked with structured data and internal databases while ensuring
administrative purposes, including requests related to legal matters.
Prepared database information and reports for internal and
information according to speci c requirements.
Created basic MySQL queries to retrieve and verify customer-related
resolution.
Investigated problematic payment transactions and supported their
Administrative Assistant
information regarding their accounts and transactions.
Communicated with customers to clarify issues and provide accurate
and veri cation through payment terminals and the online platform.
Provided phone and information support regarding payment processing
Prepared annual customer reports upon request.
tea lover
Identi ed payment-related problems and supported their resolution.
self-development based on customer-reported issues.
psychological and others
Investigated and veri ed electronic payment transactions in the database
reading books about scienceof account-related data in internal databases.
owers and green area, animals
Identi ed customers and entered, validated and processed personal and
cycling / jogging in nature, cardio
Customer Support Operator
Chisinau, MD, Moldova
Competente
Maintained daily records of physical cards and monitored card-related
delivery tracking.
Documentation
to customers, including preparation, invoicing, courier delivery and
Coordinated the issuance and delivery of physical Mastercard Paynet cards
accordance with internal procedures.
Managed document registration, scanning, distribution and archiving in
room bookings.
Coordinated meetings, scheduled appointments and managed meeting
to Detail supplies and materials.
& Validation * AttentionExpert
Managed of ce procurement and monitored the availability of essential
records.
Management
Prepared and maintained monthly operational reports and internal
Veri cation * DatabaseExpert
distribution and electronic document handling.
Managed incoming and outgoing correspondence, including registration,
Operational SkillsExpert
Chisinau, MD, Moldova
Analytical &
Paynet Services SRL
OFFICE MANAGER | Paynet Services SRL
Jun 2022 - May 2024
appropriate solutions.
Supported the team in resolving customer-related issues and nding
according to service requirements.
Responded to incoming calls and managed appointment scheduling
and attention to detail.
Contact Info
Handled con dential customer and vehicle information with discretion
employees and other internal teams to ensure smooth service processes.
Coordinated communication between customers, service department
develop new professional skills.
including document archiving and data organization.
information anda willingness to
Maintained accurate records, contracts and service documentation,
with a structuredapproach to
customers and coordinated service appointments.
problem-solving andanalytical skills,
Monitored recall campaigns, identi ed affected vehicles, contacted
different stakeholders. Strong
requiring further investigation.
processes andcommunicating with
Conducted detailed checks of vehicle data and identi ed inconsistencies
inconsistencies, coordinating service information, service history and recall campaign status.
data accuracy, identifying
Worked with internal databases and dealer systems to verify vehicle
systems, checking vehiclehistory and regarding service procedures, appointments and vehicle-related matters.
Experiencedin working with internal
Managed customer requests and provided accurate information
support within theautomotivesector.
work ow organization.
information veri cation andprocess
Coordinated daily service operations, including customer scheduling and
coordination, databasemanagement, years of experiencein operational
Chisinau, MD, Moldova
Detail-orientedprofessional with 2+
Autocapital MDV SRL
Mercedes-Benz
Limbi
ACTS & INVOICES | Unifun International
Jun 2022 - Jun 2022
information.
Team CollaborationExpert
Maintained and organized project-related documentation and
Monitored project progress against de ned objectives and deadlines.
Management
on agreed actions.
InformationExpert
Organized and participated in regular project meetings and followed up
relevant departments.
Facilitated the ow of information between project team members and
Coordination
consultants and other contributors.
Cross-functional
Coordinated project activities in collaboration with technical teams,
Communication *
project stakeholders.
StakeholderExpert
Established and maintained communication with clients, partners and
organization of project activities.
CoordinationExpert
Analyzed project requirements and supported the planning and
Communication &
Chisinau, MD, Moldova
Data Validation
Unifun International SRL
Of ce* Data Entry &
International SRL
Systems * MicrosoftAdvanced
PROJECT MANAGER | Unifun
Apr 2022 - Jun 2022* Internal Company2018 - 2021CHIŞIN Ă U, Moldova
USM, Business si Administrarea Afacerilor
