Responsabilități:

Monitored, analyzed, and investigated high-volume transaction data, users, and entities against international sanctions lists to ensure full regulatory compliance.
Evaluated potential matches, conducted thorough investigations, and resolved sanctions alerts while minimizing false positives.
Utilized SQL queries and internal logging tools to investigate suspicious transaction patterns.
Communicated effectively with internal teams and external stakeholders to escalate high-risk cases and ensure proper documentation.

Responsabilități:

Provided L1/L2 technical and user support across multiple channels (phone, email, live chat), troubleshooting product service, account access, and order system issues.
Analyzed user system logs, diagnostics, and environment settings to identify root causes of technical glitches, guiding users step-by-step toward effective resolution.
Managed account provisioning and user permission updates in line with Access Management security standards.
Maintained clear technical documentation and knowledge base entries to streamline recurring issue resolution and lower average handling time.