Сфера деятельности
Finanțe / Bănci / Creditare / Contabilitate
Specialiști / Tehnicieni
Tech / IT / Programare
Top Management / Administrare
Обо мне
Experienced in root cause analysis (RCA), resolving complex user issues, and managing regulatory data investigations in FinTech environments. Initiated a 2nd Master's degree in Information Management to deepen technical expertise in IT systems, IT management, User support, SQL databases, and data governance. Have a strong analytical mindset capable of interpreting complex data to support business objectives. Skilled in collaborative communication and investigation processes to safeguard organizational integrity while enhancing customer satisfaction.
Oпыт
Concentrix
(Romania)
Март 2023 -
Настоящее время
Sanctions Analyst — Wise Project (Banking / FinTech)
Обязанности:
Monitored, analyzed, and investigated high-volume transaction data, users, and entities against international sanctions lists to ensure full regulatory compliance.
Evaluated potential matches, conducted thorough investigations, and resolved sanctions alerts while minimizing false positives.
Utilized SQL queries and internal logging tools to investigate suspicious transaction patterns.
Communicated effectively with internal teams and external stakeholders to escalate high-risk cases and ensure proper documentation.
WebHelp
(Romania)
Январь 2020 -
Март 2023
(3 года 2 месяца )
Customer & Technical Support Specialist
Обязанности:
Provided L1/L2 technical and user support across multiple channels (phone, email, live chat), troubleshooting product service, account access, and order system issues.
Analyzed user system logs, diagnostics, and environment settings to identify root causes of technical glitches, guiding users step-by-step toward effective resolution.
Managed account provisioning and user permission updates in line with Access Management security standards.
Maintained clear technical documentation and knowledge base entries to streamline recurring issue resolution and lower average handling time.
Образование (Неоконченное высшее)
09.2026 - Настоящее время
Academy of Economic Studies of Moldova
Факультет, специальность: Faculty of Information Technologies and Economic Statistics
Город: Кишинёв
Alexandru Ioan Cuza University, Iași
Факультет, специальность: Licentiate's and Master's Degree in Physical Education and Sports
Страна: Romania
Знание языков
Английский — Эксперт
Румынский — Родной
Ключевые навыки
Root Cause Analysis (RCA) SQL & Database Fundamentals Technical Support & Diagnostics System Logs Analysis Issue Tracking & Troubleshooting Data Extraction & Data Governance Regulatory Compliance & Fraud Monitoring Windows OS & Active Directory Access Man
Водительские права
Категория — B1
С личным авто
