Domeniul de activitate
Finanțe / Bănci / Creditare / Contabilitate
Tech / IT / Programare
Despre mine
Passionate about learning new skills and continuously developing in product-driven environments, with interest in digital products and data analytics.
Worked in the field of Customer Experience within the banking sector, focusing on customer feedback analysis, process optimization, and collaboration with cross-functional teams in an Agile environment.
Within Agile teams, I contributed to the development of the customer experience for retail products (cards, accounts, KYC, deposits, loyalty programs), by analyzing data, interpreting feedback, and supporting product decisions.
I have hands-on experience using Excel for reporting and data analysis, which helps me better understand digital products and user experience.
At the moment, I am strengthening my technical skills through individual study and online courses, deepening my understanding of SQL for data analysis, as well as HTML and JavaScript basics, with the aim of better understanding digital structure and products.
Currently seeking new opportunities in project or product management, data analytics, data science, where I can apply my analytical mindset, digital skills, and strong collaboration abilities.
Experiență (2 ani 10 luni)
BC "MAIB" SA
(Chișinău)
Aprilie 2022 -
Martie 2025
(2 ani 11 luni)
Customer Experience Partner
Responsabilități:
Customer Experience Partner | Banking Sector
- Managed and improved customer experience processes within the banking environment
- Analyzed customer data and prepared reports to identify trends, issues, and improvement opportunities
- Mapped customer journeys and analyzed customer feedback to support service and process optimization
- Collaborated with cross-functional teams in an Agile working environment
- Contributed to continuous improvement initiatives focused on efficiency, quality, and customer satisfaction
Studii (Superioare)
Academia de Studii Economice din Moldova
Facultatea, specialitatea: Master, Managementul Marketingului
Oraș: Chișinău
Academia de Studii Economice din Moldova
Facultatea, specialitatea: Licență, Finanțe și Bănci
Oraș: Chișinău
Limbi străine
Româna — Nativ
Engleza — Expert
Abilități cheie
Analiza datelor
Excel
Finanțe
Managementul proiectelor
Statistică
Comunicare
Creativitate
Gândire critică
Învățare continuă
Lucru în echipa
Soluționarea problemelor
Time Management
Cursuri / traininguri
HTML, CSS, SAAS, JavaScript
