Domeniul de activitate
Finanțe / Bănci / Creditare / Contabilitate
Tech / IT / Programare
Despre mine
Passionate about learning new skills and continuously developing in product-driven environments, with interest in digital products and data analytics.
Worked in the field of Customer Experience within the banking sector, focusing on customer feedback analysis, process optimization, and collaboration with cross-functional teams in an Agile environment.
I have hands-on experience using Excel for reporting and data analysis, which helps me better understand digital products and user experience.
Currently seeking new opportunities in project or product management, data analytics, data science, where I can apply my analytical mindset, digital skills, and strong collaboration abilities.
Experiență (2 ani 11 luni)
BC "MAIB" SA
(Chișinău)
Aprilie 2022 -
Martie 2025
(2 ani 11 luni)
Customer Experience Partner
Responsabilități:
Customer Experience Partner | Banking Sector
- Managed and improved customer experience processes within the banking environment
- Analyzed customer data and prepared reports to identify trends, issues, and improvement opportunities
- Mapped customer journeys and analyzed customer feedback to support service and process optimization
- Collaborated with cross-functional teams in an Agile working environment
- Contributed to continuous improvement initiatives focused on efficiency, quality, and customer satisfaction
Limbi străine
Româna — Nativ
Engleza — Expert
Cursuri / traininguri
HTML, CSS, SAAS, JavaScript