Responsabilități:

Handled high-volume incoming requests and ensured timely response - mirroring dispatch communication workflows.
Coordinated with multiple support teams to escalate, track, and resolve issues efficiently.
Prioritized tasks based on urgency, impact, and deadlines - key for managing loads and truck schedules.

Responsabilități:

Communicated professionally with customers, technicians, and management to provide real-time updates.
Resolved problems quickly by analyzing situations and applying appropriate solutions.
Used ticketing and CRM systems daily, demonstrating strong readiness for dispatch management software.
Consistently met service-level targets and performance metrics.