Сфера деятельности
Transport / Distribuție
Обо мне
Dedicated logistics-focused with 5+ years of experience in service desk operations, incident coordination, and customer support. Proven ability to manage high-volume communication channels, solve problems quickly, prioritize tasks effectively, and coordinate with multiple stakeholders-skills directly transferable to truck dispatching. Known for accuracy, resilience under pressure, and strong organizational abilities.
Oпыт
WIPRO TECHNOLOGIES ROMANIA
(Romania)
Декабрь 2022 -
Настоящее время
SERVICE DESK ANALYST
Обязанности:
Handled high-volume incoming requests and ensured timely response - mirroring dispatch communication workflows.
Coordinated with multiple support teams to escalate, track, and resolve issues efficiently.
Prioritized tasks based on urgency, impact, and deadlines - key for managing loads and truck schedules.
VidaXL ROMANIA
(Romania)
Январь 2019 -
Ноябрь 2022
(3 года 10 месяцев)
1st LINE ENGINEER
Обязанности:
Communicated professionally with customers, technicians, and management to provide real-time updates.
Resolved problems quickly by analyzing situations and applying appropriate solutions.
Used ticketing and CRM systems daily, demonstrating strong readiness for dispatch management software.
Consistently met service-level targets and performance metrics.
Образование (Высшее)
SPIRU HARET BUCHAREST
Факультет, специальность: MANAGEMENT
Страна: Romania
Знание языков
Румынский — Родной
Английский — Эксперт
Русский — Родной
Ключевые навыки
Basic Knowledge of DAT&TruckStop
Stress Resistance
Strong Communication Skills
Водительские права
Категория — B
С личным авто
