Responsabilități:

 Prepared and generated invoices for various courier services.
 Generated weekly and monthly reports. Analysed customer fluctuation.
 Provided customer service support responding to emails, letters and telephone inquiries.
 Successfully implemented and transferred to paperless billing, which increased company’s cost savings and efficiency of the workflow.
 Analyzed and modified customers’ rates, maintaining company’s margins.
 Provide financial assessments and recommendations regarding customer's billing structure and saving opportunities with company’s vendors.

Responsabilități:

 Processed purchase orders for goods and services.
 Invoiced and checked procurement bills.
 Scheduled delivery appointments for Quebec customers and suppliers.
 Performed Request for Pick-up or Appointment (RPA) for Electronic Data Interchange (EDI) customers e.g. Canadian Tire Corp., Sears and HBC etc, and sent Advance Shipping Notice (ASN).
 Resolved customer service requirements regarding claims of not receiving shipment.
 Produced shipping documentation, e.g. Bill of Lading (BOL), pro-forma.

Responsabilități:

 Received, checked and archived the contracts; as well as received and accomplished requests and applications.
 Supervised staff to ensure that customer inquiries and requests are handled in a prompt and courteous manner, including supervising written and email correspondence regarding customer inquiries.
 Frequently improved and adjusted the billing program towards the customers’ requests.
 Answered the inquiries of the clients.
 Informed and coached staff as well as provided, facilitated or assisted with training.
 Successfully managed complaints and efficiently solved problems.