Domeniul de activitate
Finanțe / Bănci / Creditare / Contabilitate
Juridic / Asigurări
Experiență (17 ani 8 luni)
Omnitrans
(Canada)
Ianuarie 2011 -
Mai 2025
(14 ani 4 luni)
Data/Billing Analyst
Responsabilități:
Prepared and generated invoices for various courier services.
Generated weekly and monthly reports. Analysed customer fluctuation.
Provided customer service support responding to emails, letters and telephone inquiries.
Successfully implemented and transferred to paperless billing, which increased company’s cost savings and efficiency of the workflow.
Analyzed and modified customers’ rates, maintaining company’s margins.
Provide financial assessments and recommendations regarding customer's billing structure and saving opportunities with company’s vendors.
Anglo-Canadian Housewares/Breville Canada
(Canada)
Septembrie 2008 -
Iulie 2010
(1 an 10 luni)
Appointment Coordinator
Responsabilități:
Processed purchase orders for goods and services.
Invoiced and checked procurement bills.
Scheduled delivery appointments for Quebec customers and suppliers.
Performed Request for Pick-up or Appointment (RPA) for Electronic Data Interchange (EDI) customers e.g. Canadian Tire Corp., Sears and HBC etc, and sent Advance Shipping Notice (ASN).
Resolved customer service requirements regarding claims of not receiving shipment.
Produced shipping documentation, e.g. Bill of Lading (BOL), pro-forma.
UNITÉ mobile branch of ‘MoldTelecom JSC’
(Chișinău)
Decembrie 2006 -
Iulie 2008
(1 an 7 luni)
CSR Supervisor/Back Office Assistant
Responsabilități:
Received, checked and archived the contracts; as well as received and accomplished requests and applications.
Supervised staff to ensure that customer inquiries and requests are handled in a prompt and courteous manner, including supervising written and email correspondence regarding customer inquiries.
Frequently improved and adjusted the billing program towards the customers’ requests.
Answered the inquiries of the clients.
Informed and coached staff as well as provided, facilitated or assisted with training.
Successfully managed complaints and efficiently solved problems.
Studii (Superioare)
Moldova State University.
Facultatea, specialitatea: Bachelor’s Degree in Public Law.
Oraș: Chișinău
Moldova State University.
Facultatea, specialitatea: Bachelor’s Degree in English and French Languages and Literature.
Oraș: Chișinău
Limbi străine
Româna — Nativ
Engleza — Expert
Rusa — Expert
Franceza — Expert
Abilități cheie
Analiza datelor
CRM
Excel
Finanțe
Limbi străine
Managementul proiectelor
Securitatea datelor
Statistică
Etica în muncă
Gândire critică
Rezistență la frustrare
