Сфера деятельности
Finanțe / Bănci / Creditare / Contabilitate
Juridic / Asigurări
Oпыт (17 лет 9 месяцев)
Omnitrans
(Canada)
Январь 2011 -
Май 2025
(14 лет 4 месяца )
Data/Billing Analyst
Обязанности:
Prepared and generated invoices for various courier services.
Generated weekly and monthly reports. Analysed customer fluctuation.
Provided customer service support responding to emails, letters and telephone inquiries.
Successfully implemented and transferred to paperless billing, which increased company’s cost savings and efficiency of the workflow.
Analyzed and modified customers’ rates, maintaining company’s margins.
Provide financial assessments and recommendations regarding customer's billing structure and saving opportunities with company’s vendors.
Anglo-Canadian Housewares/Breville Canada
(Canada)
Сентябрь 2008 -
Июль 2010
(1 год 10 месяцев)
Appointment Coordinator
Обязанности:
Processed purchase orders for goods and services.
Invoiced and checked procurement bills.
Scheduled delivery appointments for Quebec customers and suppliers.
Performed Request for Pick-up or Appointment (RPA) for Electronic Data Interchange (EDI) customers e.g. Canadian Tire Corp., Sears and HBC etc, and sent Advance Shipping Notice (ASN).
Resolved customer service requirements regarding claims of not receiving shipment.
Produced shipping documentation, e.g. Bill of Lading (BOL), pro-forma.
UNITÉ mobile branch of ‘MoldTelecom JSC’
(Кишинёв)
Декабрь 2006 -
Июль 2008
(1 год 7 месяцев)
CSR Supervisor/Back Office Assistant
Обязанности:
Received, checked and archived the contracts; as well as received and accomplished requests and applications.
Supervised staff to ensure that customer inquiries and requests are handled in a prompt and courteous manner, including supervising written and email correspondence regarding customer inquiries.
Frequently improved and adjusted the billing program towards the customers’ requests.
Answered the inquiries of the clients.
Informed and coached staff as well as provided, facilitated or assisted with training.
Successfully managed complaints and efficiently solved problems.
Образование (Высшее)
Moldova State University.
Факультет, специальность: Bachelor’s Degree in Public Law.
Город: Кишинёв
Moldova State University.
Факультет, специальность: Bachelor’s Degree in English and French Languages and Literature.
Город: Кишинёв
Знание языков
Румынский — Родной
Английский — Эксперт
Русский — Эксперт
Французский — Эксперт
Ключевые навыки
Analiza datelor
CRM
Excel
Finanțe
Limbi străine
Managementul proiectelor
Securitatea datelor
Statistică
Etica în muncă
Gândire critică
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