Simpals is one of Moldova’s largest media and technology companies, managing the most popular classifieds platform, detailed maps of Moldova, animated content, breaking news, effective advertising solutions, internationally recognized swimming and freediving devices, online ticketing, urban greening and murals, and major national sports events.

Currently, we are actively developing SONR (www.sonr.pro), a dynamic project aimed at delivering top-quality products and experiences to our customers. We are looking for a proactive and detail-oriented Support Manager to join our team.

Requirements

• English level B2+ (written and spoken).
• Experience in customer support or client service - a plus.
• Basic understanding of CRM systems (HubSpot, Zendesk, Intercom, Freshdesk, Bitrix24) - advantage.
• Experience with ticketing tools (Jira, Trello, Notion) - advantage.
• Confident written communication (email, chats, social media).
• Ability to work with FAQs and knowledge bases.
• Basic understanding of e-commerce (orders, payments, refunds, tracking) - a plus.

Responsibilities

• Handle customer inquiries via email, social media, messengers, and CRM.
• Diagnose basic technical issues and provide step-by-step solutions.
• Manage orders, payments, cancellations, returns, and refunds.
• Communicate with courier services regarding delays, lost packages, or reshipments.
• Update internal knowledge base, FAQs, and customer instructions.
• Maintain ticket statuses and notes in the CRM.
• Prepare simple weekly reports: inquiries handled, common issues, feedback.
• Share customer insights with product, logistics, and marketing teams.
• Support basic administrative tasks: documents, forms, spreadsheets.

Benefits

• Official employment contract and full social package.
• Stable salary, paid on the last working day of each month.
• Professional development: courses, books, and training via our internal academy.
• Individual PDP (Personal Development Plan) created with your mentors.
• Real growth and promotion opportunities within the company.
• Public transport and gym subscriptions.
• Tea, coffee, and snacks available anytime.
• Team-building events, company events, and a supportive team.
• Day off on your birthday.

Our mission is to discover new universes and inspire by example. We value speed, flexibility, honesty, perseverance, growth, and collaboration!

If our mission and values align with yours, we look forward to receiving your CV at [vezi email]jobs@simpals.com