Reception (75%)

• Screening incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable;
• Answer questions about organization and provide callers with address, directions, and other information;
• Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate;
• Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log;
• Depending on RO may prepare meeting room with presentation equipment/materials and refreshments Arrange passes, monitor visitors to the RO and prepare periodical statistics regarding the visitors from HQ
• Assist visiting missions if required

Clerical/Administrative (25%):

• Arrange couriers’.screen, sort and process mail for RO staff;
• Scan, copy and send documents;
• May assist with maintaining the archives and filing;
• Depending on RO may schedule appointments for RO staff, maintain appointment diary electronically in MS Outlook,
• Organize conference and meeting room bookings;
• Depending on RO may organize and register drivers working schedules;
• Arrange transportation for the EBRD visitors on request
• Provide assistance and secretarial back up to support Banker/s if required.
• Depending on RO may be required to provide ad hoc support to the secretaries/administrative staff/Office Manager
• May be responsible for the maintaining of staff whereabouts schedule
• May be responsible for checking  general RO e-mail and forwarding to the relevant staff member for further action
• May be entitled to ITC duties

Depending on RO may assist with arranging local visas for staff and coordination with the foreign ministry:

Knowledge, Skills and Experience:

• Minimum secondary education, university preferred.
• Previous experience in a receptionist / secretarial capacity;
• Familiarity with the use of office equipment, such as fax, photocopiers etc.;
• Excellent verbal communication skills with a good telephone manner;
• Good interpersonal skills;
• Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary;
• Ability to work on own initiative and take responsibility where necessary and to work as part of a team.
• Multilingual – English language is a requirement, local language would be an advantage but not a requirement 

• A good phone manner and excellent organisational skills with ability to deal with people effectively;
• Follow the Bank’s policies and procedures;

Personal profile:

• Smart and business-like appearance;
• Ability to work to a high standard (and while under pressure);
• Honest and trustworthy;
• Good time management skills