Aviation Customer Support Manager
Descrierea poziției vacante
Our ideal candidate:
- At least 1 year of experience in a customer support team;
- English language proficiency at B2 level;
- Knowledge of Russian is an advantage;
- High self-organisation, discipline and responsibility;
Job Description:
- Help passengers with airline ticket reservations (changes, cancellations). Incoming calls and chats;
- Advise customers on airline services;
- Handling issues related to flight cancellations and delays.
We offer:
- Attractive salary;
- Professional training;
- Remote work;
- Opportunities for development: professional growth in an international dynamic company with career prospects.
Beneficii
Bonusuri și prime în funcție de performanță
Traininguri
Over Time plătit
Validarea competențelor prin promovări
Despre companie
Simply Contact is a dynamic leader in the customer support and customer service industry, providing services to customers around the world.
International experience and recognition: we are proud of our achievements, such as winning gold in the ‘Best Crisis Management Approach’ category at the European Contact Centre & Customer Service Awards (ECCCSAs) - 2022 and a silver Stevie Award in the ‘Contact Centre of the Year’ category - 2023.
Strong team: more than 550 talented professionals in 5 offices in Ukraine, Poland and Romania, united by common values and commitment to excellence.
Global clients: our client list includes global multinational companies in airline, delivery, fintech, transport, etc.
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