We are a Fintech startup that focuses on delivering innovative payment solutions and infrastructure to European B2B and B2C companies focused on affluent customers.
Currently, we are looking for a Customer Support Agent to join our team in Moldova, who will assist our clients with various issues, via app chat, email, and phone. Also, you will get a dive into the innovative payment industry.
Responsibilities:

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Manage incoming phone calls, chat, and email inquiries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries
• Keeping records of customer interactions, transactions, comments, and complaints
• Ensure customer satisfaction and provide professional customer support

Your profile:

• Proven customer support experience for at least 2 years
• Fluent in written and spoken English
• Further languages are welcomed
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with CRM systems and practices, familiarity with Salesforce is an advantage
• Strong attention to detail
• Ability to work calmly under high-stress situations
• Willingness to have flexible work hours
• Experience with Microsoft tools
• Experience working in a Fintech company or payment cards industry is a big advantage

What we offer:

• Competitive salary
• Flexible working hours
• Growth opportunities
• Flexibility to work either from home or from office

We are looking forward to building a great team of young and motivated professionals to disrupt the payment industry targeting the needs of affluent clients. If you want to become a part of this change and ready to take on challenging tasks, please send your CV to E-mail: cv@easyhr.md.

Only shortlisted candidates will be contacted