Customer support specialist

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Customer support specialist

Ansvery

Ansvery

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Informații de bază

Salariu:

de la 450 EUR

Experiență:

Entry-Level (< 2 ani)

Descrierea poziției vacante

Ansvery is a team of professionals that helps product developing companies boost user engagement, loyalty, and retention by providing outsourced customer support and consulting services.

Our core values are empathy, personal approach and self-improvement that translate both within our team and towards our clients.

Tasks:

Excel in supported projects.
Help users resolve their issues with game mechanics and app features (no calls, written communication only).
Resolve user queries in a fast and effective manner.
Respond to reviews in the stores (App Store/Google Play).

Requirements:

Fluent in Russian and English (upper intermediate or B2).
Excellent written communication skills in Russian and English.
Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
Detail-oriented, stress resilient, ready to handle a barrage of questions.
Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
Ready to do a small test assignment.
Ready for 2x2 shift schedule. Night shifts are from 9pm to 9am.

What we offer:

Possibility to work remotely.
Career progression and realization of personal potential.

We are waiting for you!

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Despre companie

Ansvery is an outsourced customer support service from Vilnius, Lithuania created in 2012.

During these years, we have developed personalized solutions for projects of various sizes and complexity, regardless of whether they are major developers or promising startups.

At the moment, Ansvery have multiple offices and a group of remote agents to cover the needs of any company. Also, we’re always ready to scale our team to provide even more flexibility.