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Analytics Specialist (Contact center)

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Informații de bază

Program de lucru:
De la 2 ani

Descrierea poziției vacante

Where your expertise is needed

AUTODOC was founded in 2008 in Berlin and we are now a leading E-commerce for automotive spare parts in Europe with over 1 billion € in sales. We are a fast-growing, profitable technology company with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! The Contact Center department consists of more than 600 people working from Moldova, Ukraine, Germany and Portugal. We find a common language with clients from 27 countries of the world. We are looking for Analytics Specialist to analyze Contact center productivity.
What we’re looking for
You will

  • Assist the work of WFM & Analytics teams.
  • Collect and interpret data (call volume, call patterns, staff productivity including KPI achievement, attrition rates, and resource allocation, etc.).
  • Analyze results, consider why something happened by comparing descriptive data sets to identify dependencies, trends, and patterns.
  • Prepare reports for executives with cause and effect on results
  • Assist employees of other departments in matters related to cross-functional processes.

What we’re looking for:

  • 2 years experience in a similar position
  • Analytic mind
  • Understanding the business structure and processes of the company
  • Ability to quickly process, assimilate and analyze new information
  • Attention to detail and responsibility
  • Teamwork skills
  • Good communication skills
  • Knowledge of Excel at an advanced level
  • English +B2
  • Plus will be - experience with Workforce Management

Perks at work:

  • Competitive salary based on your professional experience
  • Stable employment in the fast-growing international company
  • International career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal courses
  • Free company events and activities
  • Free English language classes

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Salary is negotiable and will be discussed based on interview!!!

Despre companie

ATD TECHNOLOGIES is an IT company that was established in 2019 and despite the fact that it is quite young in the information technology industry, it already has the status of a resident of the information technology park “Moldova IT Park".

All the main resources of the company "ATD TECHNOLOGIES" S. R. L. are aimed at servicing and technical support of the well-known European company AUTODOC GMBH, whose central office is located in Berlin (Germany). Today, AUTODOC GMBH is represented in 26 European countries and, in particular, is an expert in the sale of auto parts through an online store where you will find a wide selection of high-quality products for all brands and models of cars. (

Our goal # 1 is to take care of the customers of AUTODOC GMBH. We are interested in long-term cooperation with them and a team of professionals helps us in this, of which YOU can become a part!

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