Where your expertise is needed

AUTODOC was founded in 2008 in Berlin and we are now a leading E-commerce for automotive spare parts in Europe with over 1 billion € in sales. We are a fast-growing, profitable technology company with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! The Contact Center department consists of more than 600 people working from Moldova, Ukraine, Germany and Portugal. We find a common language with clients from 27 countries of the world. We are looking for Analytics Specialist to analyze Contact center productivity.
What we’re looking for
You will

• Assist the work of WFM & Analytics teams.
• Collect and interpret data (call volume, call patterns, staff productivity including KPI achievement, attrition rates, and resource allocation, etc.).
• Analyze results, consider why something happened by comparing descriptive data sets to identify dependencies, trends, and patterns.
• Prepare reports for executives with cause and effect on results
• Assist employees of other departments in matters related to cross-functional processes.

What we’re looking for:

• 2 years experience in a similar position
• Analytic mind
• Understanding the business structure and processes of the company
• Ability to quickly process, assimilate and analyze new information
• Attention to detail and responsibility
• Teamwork skills
• Good communication skills
• Knowledge of Excel at an advanced level
• English +B2
• Plus will be - experience with Workforce Management

Perks at work:

• Competitive salary based on your professional experience
• Stable employment in the fast-growing international company
• International career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal courses
• Free company events and activities
• Free English language classes

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Salary is negotiable and will be discussed based on interview!!!