About the role

• As an Airline Communication specialist, your main responsibility will be to discuss booking-related queries with the airline directly;
• Your role is to help Customer Experience Specialists deliver a positive resolution to our travelers who have complex requests;
• Being able to determine the cause of the problem and provide appropriate solutions and alternatives to the related departments within the time limits and follow up to ensure resolutions;
• Be up to date with airline updates and policies;
• Maintain qualitative communication and demonstrate listening skills;
• Keep accurate records and document all activities and discussions;
• Develop analytical skills and improve them over time by sharing and collaborating with the team members.

About You

• We are looking for a motivated employee who is not afraid of challenges and is ready to take every incoming case as a learning opportunity;
• You have excellent communication skills and the ability to take complex ideas and explain them in plain, compelling language (C1);
• You are confident in your ability to write clear, effective, and personalized messages communicating both with the airline and internal teams;
• You are reliable, self-motivated, and organized in your work, and have no problem meeting and exceeding expected performance metrics;
• You are not afraid to ask questions or offer suggestions and admit to working with others to get the job done;
• You are detail-oriented and have analytical skills;
• You are familiar with Google products, and overall PC skills.

We’re looking for someone available to work night and weekend shifts.

Benefits

• Competitive salary: our goal is to pay at or above the market rate in your region.
• Paid time off: we will provide you with 28 paid leave each year.
• Bonuses: our employees are eligible to receive a year-end bonus based on personal achievements.
• Monthly Appreciation: based on your performance, each month there is the best agent selected to receive pleasant surprises.