*Please note that the position is based in our office in Sofia, Bulgaria.

TELUS Digital Bulgaria  is looking for passionate Player Support Specialists.

Why you'll love it here:

• Work in the amazing TELUS Tower - right in the heart of Sofia
• Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
• Vibrant chill & gaming zones to recharge and have fun
• Join our  Italian  community and be part of an incredible, friendly team
• 50+ benefits and services to choose from
• Additional health insurance
• Employee Referral Program: Refer your friends and get an additional bonus
• Excellent career development opportunities

We offer:

• Relocation Bonus: €1,500 Gross (paid in 2 installments) - to support relocation and initial rent costs
• 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• € 300 Vacation Voucher - Beach, Spa resort or mountains—the choice is yours!
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Attractive salary

What you will do in this role: 

• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case by case player oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Work with a passionate team of gamers to give our support a player to player feel

In this role, you will have rotating shifts across 24/7 operations

You have:

• Fluency in  Italian  and a good command of  English
• Player empathy and understanding a player's perspective when tackling their issue is required
• Understanding of Player Support
• Gaming experience – if you have played games and you can relate to a player's concept, community and mindset it will be considered as an advantage
• Desire to help the players as best as possible and to contribute to the team's success

Does it sound like the perfect job for you? APPLY NOW! 

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.