Orange Moldova is part of Orange Group with a total customer base of 252 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients life and to offer a unique experience to each client.
Orange Moldova is looking for a new colleague to fill in the position of Customer Experience Coordinator.
The objective of this job is transversal Customer Experience Management within the organization.
what you will be doing:
- Develop, lead, and track the CX programs, projects, and KPIs for ongoing improvement.
- Promote customer centricity organization-wide to foster a customer-first culture.
- Amplify the customer voice through feedback collection, analysis, and action.
- Equip teams with processes, tools, and support to boost satisfaction and quality.
- Collaborate with product, process, project managers to streamline and enhance CX.
- Partner with Group and internal CX champions to align efforts and meet objectives.
- Coordinate cross-functional teams to successfully deliver CX programs and initiatives.
- Manage internal and external communication related to Customer Experience.
what we are looking for:
- Strong customer orientation with excellent interpersonal skills.
- Proven transversal collaboration and communication abilities.
- Knowledge of customer experience and/or customer relationship.
- Experience in managing programs, projects, and process improvements.
- Proficiency in Romanian and English (spoken and written).
- Well-organized, responsible, energetic, and perseverant with a proactive mindset.
what's in it for you:
- a unique learning experience in our company
- working experience with great potential for growth
- competitive salary and wide range of benefits
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
Working for Orange is one of a kind experience. Come check it out!
Orange Moldova
Str. Alba Iulia 75, Chişinău, Moldova
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