ABOUT THE ROLE

We are an international company serving the U.S. market, looking for a highly motivated, customer-focused, and fast-thinking professional to join our team in Chișinău.

As a Dispatch & Client Engagement Specialist, you will be the first point of contact for prospective clients, handling inbound calls, chats, and online inquiries. Your role is critical in creating a positive first impression, building trust, and helping clients take the next steps toward working with our company.

This position combines exceptional customer service, strong communication skills, and the ability to respond quickly in a fast-paced environment. Success in this role requires excellent English communication, strong multitasking abilities, and a genuine desire to help people.

The initial schedule for this position is a weekend shift (Saturday and Sunday) from 3:00 PM – 12:00 AM (Midnight), with opportunities for additional hours and future growth within the company.

WHAT YOU'LL DO

• Answer inbound phone calls, live chats, and online inquiries from prospective clients;
• Respond quickly to new leads and ensure every opportunity receives timely attention;
• Build trust and rapport through professional, empathetic, and engaging communication;
• Guide potential clients through the consultation process and encourage them to take the next steps;
• Follow up with leads to maintain engagement and maximize conversion opportunities;
• Handle multiple conversations and tasks simultaneously while maintaining accuracy and professionalism;
• Work closely with internal teams to ensure a seamless customer experience;
• Maintain detailed and accurate records of all communications and interactions.

WHAT WE'RE LOOKING FOR:

Exceptional English Communication Skills

• Fluent in spoken and written English;
• Clear, confident, and professional communication;
• Excellent grammar and vocabulary;
• No heavy accent that would make communication difficult for U.S.-based clients.

Customer Service Excellence

• Friendly, enthusiastic, and positive attitude;
• Empathetic, patient, and attentive listener;
• Genuine passion for helping people;
• Ability to remain professional and solution-oriented under pressure.

Sales & Client Engagement Skills

• Naturally persuasive and confident communicator;
• Ability to build credibility and trust quickly;
• Comfortable guiding clients toward taking action;
• Results-driven mindset with a focus on achieving goals.

Speed & Multitasking

• Fast response time and strong sense of urgency;
• Ability to switch seamlessly between calls, chats, and administrative tasks;
• Excellent organizational skills and attention to detail;
• Comfortable working in a dynamic, fast-paced environment.

Experience

• Previous experience in dispatch, customer service, sales, call centers, hospitality, or other client-facing roles is an advantage;
• Experience handling a high volume of calls, chats, or customer inquiries is highly valued;
• Strong candidates with excellent communication skills and the right attitude are encouraged to apply even without direct experience.

What we offer

• Modern office environment in Chișinău;
• Paid training and ongoing professional development;
• Clear opportunities for career advancement within a growing international company;
• Friendly, supportive, and collaborative team culture;
• Company events, team-building activities, and additional employee perks.

If you thrive in a fast-paced environment, enjoy communicating with people, and have the ability to build trust, create engagement, and drive action, we would love to hear from you.