Companie VIPSupport Special Services Specialist
6 recenzii
Descrierea poziției vacante
Chisinau | Full-time | Office-based
International company | IT Park employment | Career growth opportunities
Solve complex cases. Help real people. Build an international career.
Are you the type of person who stays calm under pressure, notices small details, and enjoys solving problems?
Join TrEvolution, part of the global Dyninno Group, and become a key specialist handling important customer cases, compensation requests, disputes, and travel-related issues for international clients.
This role is perfect for candidates who:
- enjoy communication and problem-solving;
- have strong written English;
- like analytical work and investigations;
- want a stable international company with real career growth;
- are looking for meaningful work where every case matters.
What you’ll do
- Investigate and resolve customer complaints and complex travel cases
- Communicate with clients via email, phone, and online platforms
- Handle compensation requests, disputes, cancellations, and billing issues
- Work with airlines and internal departments to find solutions
- Analyze customer situations and provide accurate resolutions
- Process documentation and maintain detailed records
- Ensure professional and positive customer experience
What we’re looking for
- Advanced English level (C1) — especially written communication
- Strong attention to detail and analytical thinking
- Ability to multitask and work under pressure
- Professional communication and problem-solving skills
- MS Office / Google Docs proficiency
Big advantage if you have:
- Customer support experience
- Experience handling difficult customers or complaints
- Experience with chargebacks, fraud checks, payments, or travel industry processes
But even if you don’t have all the experience yet — we’re ready to teach motivated people with the right mindset.
Working shifts
- 08:00–17:00
- 12:00–21:00
What you’ll get
- Official employment in an IT Park company
- Career growth in a global business operating in 20+ countries
- Modern office in Chisinau (Gagarin street)
- Health insurance according to local legislation
- Friendly international team and supportive environment
- Monthly events, team activities, and recognition programs
- Referral bonuses and employee discounts
- Free coffee, fruits, water, and relaxation areas
- Access to internal learning sessions, townhalls, and development programs
About us
Dyninno is a global group of companies with over 5,100 employees worldwide, operating in travel, fintech, entertainment, and technology.
At TrEvolution, we help travelers around the world through innovative travel solutions and high-quality customer support.
Despre companie
Welcome to Dyninno, a San Francisco-based group of companies that has been providing products and services in finance, travel, and entertainment across 50+ markets since 2004.
Dyninno has a robust presence in Chisinau, operating under Trevolution, Ecofinance, Multipass and Entertech brands, with 3 offices that employ over 1,000 people. At Dyninno, we turn bold ideas into smart solutions with cutting-edge tech and a fierce drive for innovation. Present in 20 countries, we create and promote our own products, always adapting to latest trends to set new global standards. We believe that growth potential is only as vast as one's ambition. That’s why we offer clear career paths, exciting cross-border projects, and the chance to collaborate with a diverse, results-driven group of professionals. Our global culture is rooted in entrepreneurial spirit, constant learning, and a human-centered approach, and we give our team all the support needed to thrive. We’re looking for fast thinkers, go-getters, and ambitious dreamers ready to leave their mark. Together, we will harness our passion and build a future full of possibilities!
Foto și video
Recenziile companiei
6 recenzii
