Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 900 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of Credit Check and Fraud Analyst to work with our International Partners.
The role will be responsible for ensuring a professional administrative and organizational Fraud, Credit Check, Risk and Charge Back Service.
what you will be doing:
Fraud
- Activities related to fraud prevention, including printing of letters via letter tools
- Daily programming of the dunning run process
- High Usage Filters
- Daily online shop order control
- Ad hoc tasks and investigations
Credit Check
- Handling of all manual credit check requests coming from direct and indirect channels for B2C, B2B customers, as well as flanker brands
- Identification of default risks based on external scores
- Identification of default risks based on the payment behavior of existing customers
- Decision support for the sales and finance management regarding the acquisition of new customers
- Support of the management regarding the improvement of credit check procedures
BC-Monitoring task:
- Follow up and deep dive analysis of Business Credit Check Reports when significant changes have occurred in our customers’ business
- Credit Risk Management Team is responsible to check and to take preventative measures in case of changes that might have a negative impact on the Business. The goal is to balance bad debt (f.e nonpayment risk) and fraud prevention with Sales Support
Back up:
Legal Collection
- Treatment of all returns collection cases coming from collection agencies (Intrum & EOS).
- Analyze mismatching cases regarding outstanding amount.
- Write off / credit amounts
- Interface clean-up
Charge Back
- Sending Charge Back requests for premium voice to relevant providers within the deadline
- Credit the Charge Backs to customer accounts
High Usage Monitoring – Credit Risk
- Usage monitoring (mainly premium services, roaming and international calls) on a daily basis and if possible on weekends
- Information (by predefined SMS/email) of customers with high usage
- Blockage of customers with very high usage or with an unusual consumption (e.g. too high costs compared to previous bills)
What we are looking for:
- Bachelor’s degree in business administration or engineering
- Experience in accounting/finance
- Credit check and/or fraud experience
- Telco experience would be nice to have
- Proficiency in English, written and spoken
- Profound MS Office knowledge
- Ability to respond positively to changes
- Ability to fulfill assigned tasks
- Attention to detail and high level of accuracy, well organized
- Commitment to excellence
- Detail oriented, professional attitude, reliable
- Ability to work independently and with a team in a fast-paced and high-volume environment
- Strong work ethics
- Good communication skills, ability to communicate clearly and concisely to stakeholders within the business
- Stress management skills
- Time management skills
What's in it for you:
- Unique learning experience in our company
- Working experience with great potential for growth
- Competitive salary
- Benefits and compensations that you can discover on https://www.orange.md/ro/cariera/beneficii
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, apply today!
Working for Orange is one of a kind experience. Come check it out!
Orange Systems
8, Calea Iesilor street, Chişinău, Moldova
Companie VIP
