About Us

DEVAID International is a Moldovan IT company, employing 120+ specialists, supporting clients all around the world. For over 15 years, we’ve empowered top talent and organizations to create meaningful change. Based out of Chisinau, Moldova, we continue to grow and expand our services globally.

We are currently looking for an IT Support Engineer to join our IT Support Department. This role is essential in ensuring the smooth operation of our internal IT infrastructure, including end-user devices, servers, and network infrastructure.

Key Responsibilities

IT Infrastructure & Network Management

• Administer, maintain, and monitor LAN/WAN infrastructure to ensure optimal performance and availability;
• Configure and manage network equipment (PFSense experience is a strong advantage);
• Perform network supervision, diagnostics, and regular audits;
• Ensure secure and reliable connectivity across systems and devices.

System Administration & Technical Support

• Install, configure, and maintain operating systems, software applications onuser workstations;
• Provide technical support to employees, troubleshooting hardware and software issues;
• Manage peripheral devices such as printers, scanners, and multifunctional units;
• Configure and manage secure connections including VPN.
• Setup and configure device management tools for remote workstation management (ex. FleetDM)

Data Protection & Backup

• Set up, monitor, and maintain regular data backup systems;
• Ensure data integrity, security, and availability;
• Assist in implementing and maintaining IT security best practices.

Monitoring & Maintenance

• Continuously monitor systems, networks, and infrastructure performance;
• Identify, troubleshoot, and resolve technical issues proactively;
• Stay up to date with operating systems and emerging technologies.

Collaboration & Support

• Work closely with other departments to support IT-related needs and projects;
• Provide timely and effective support while maintaining a customer-focused approach;
• Document technical procedures, configurations, and issue resolutions.

Your Skills and Qualifications

• University degree in Computer Science or a related field, with 2-4 years of experience in IT support, networking, or system administration;
• Strong knowledge of TCP/IP networking, VPN technologies (IPSec, Remote Access), and network equipment configuration (PFSense and OpenVPN is a strong plus);
• Familiarity with Windows operating systems, Linux systems (Ubuntu), common business applications, and peripheral hardware (printers, scanners, etc.);
• Knowledge of VoIP and PBX systems, as well as relevant certifications (CCNA/CCNP or MTCNA/MTCRE), are considered an advantage;
• Fluent in English (written and spoken);
• Strong analytical and problem-solving skills, with a detail-oriented and organized approach to managing multiple tasks;
• Customer-focused mindset with effective communication skills and the ability to collaborate within a team;
• Adaptable, responsible, and eager to learn, with a high level of integrity and professional ethics.

Why Join Us?

• Competitive compensation;
• Professional growth: Benefit from comprehensive training, ongoing learning opportunities, and a clear career path within our IT Support Department or even beyond - into other departments;
• Collaborative international team with a supportive and dynamic culture.

Perks and Benefits

• Fitpass membership;
• Regular team-building activities and corporate events;
• Cozy relaxation areas with games and entertainment;
• Complimentary coffee, tea, snacks, and seasonal fruits.

Career Development Path

At DEVAID International, we believe in developing talent and supporting professional growth. This role offers opportunities to progress within the IT Support Department, collaborate with other teams, and expand your expertise across our organization.

How to Apply

Kindly note that we will only reach out directly to candidates selected to proceed to the next stage of our recruitment process.