SKYWITHCLASS is a luxury travel agency specializing in Business and First Class tickets. We deliver premium, personalized travel solutions and exceptional customer service to our international clientele. To support our growth, we are looking for an experienced Supervisor to lead, motivate, and develop our sales team of Travel Consultants.

About the role

As a Supervisor, you will oversee the daily operations of your team, ensure performance targets are met, and maintain the highest standards of client service. You will act as a bridge between management and consultants, providing guidance, coaching, and operational support while actively contributing to business results.

What we offer:

• Competitive salary. High base + performance bonuses
• Official employment with a full social package
• 10PM - 6AM Shift
• Modern, spacious office in Riscani district (office-based role)
• Loyalty Program for long-term employees
• Ongoing professional development and leadership training
• Team-buildings and corporate events in a friendly, ambitious team

Requirements:

• Previous experience as a Sales Supervisor in a similar Industry (mandatory)
• Strong understanding of sales processes, closing techniques, and customer retention
• Excellent English skills (spoken and written)
• Leadership mindset with the ability to motivate, coach, and manage a team
• Strong negotiation, communication, and problem-solving skills
• Ability to analyze performance metrics and drive improvements
• Confident PC user and familiarity with airline booking systems
• Ability to work under pressure and manage multiple priorities
• Proactive, result-oriented, and committed to continuous improvement

As a Supervisor, you will:

• Supervise and coordinate the daily activities of Travel Consultants
• Monitor individual and team performance, ensuring sales targets and KPIs are met
• Coach, mentor, and train consultants to improve sales skills and service quality
• Support consultants with complex itineraries, negotiations, and escalated client cases
• Ensure compliance with company standards, procedures, and quality guidelines
• Assist in onboarding and training new team members
• Communicate updates regarding airline policies, pricing, and promotions to the team
• Collaborate with management to optimize workflows and improve results
• Maintain a high level of customer satisfaction across all interactions