CV от 03.09.2024
I am ready to accept any function
Договорная
Основная информация
Имя, Фамилия:
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Дата рождения:
16 Июля 1989 (36 лет)
Oпыт:
5 лет 7 месяцев
Вид занятости:
Full-time, Гибкий график
Город:
Кишинёв, Бельцы
Телефон:
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Эл. почта:
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Социальные сети:
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Сфера деятельности
Limbi străine / Traduceri
Office / Back-office / Secretariat
Обо мне
Experienced Information Technology Service Desk with a demonstrated history of working in an Automotive wire harness Manufacturing and banking industry. Skilled in IT Hardware and software support, Troubleshooting, IT Service Management, Tickets Monitoring Tools, and IT Service Delivery. Strong customer success and support professional with a Advanced Diploma focused in Computer Science from Rwanda Polytechnic.
Oпыт (5 лет 7 месяцев)
Fujikura Automotive Europe
(Кишинёв)
Март 2023 -
Март 2025
(2 года )
IT Technician
Обязанности:
• Provides day-to-day maintenance, support.• Escalate outages/issues according to guidelines.
• Analyze recurring issues, work on sustainable solutions.
• Ensure availability of infrastructure in the area of competence
• Provides technical support level hardware and software operating system
• Performs monitoring, management and maintenance of infrastructure systems
• Solve IT service incidents and problems in the area of competence
• Participate in lT projects implementation
• Ensure proper management of software licenses and their usage
• Prepares and maintains documentation on activities necessary for the operation
• Solve IT service requests in their area of competence (Ticketing)
• Satisfy the security policies of the Company and the Department
• Ensure the confidentiality, integrity, security and availability of data and information
• Repair, installation and configuration the IT equipment, equipped printers, and other IT and
telephony equipment.
Equity Bank Rwanda
(Rwanda)
Апрель 2019 -
Ноябрь 2022
(3 года 7 месяцев)
IT Service Desk Technician
Обязанности:
● Receiving calls from users and classification of issues by the severity and urgency● Monitoring tickets raised by users using Tickets management system
● Assigning incidents, problems and requests to the specific unit for resolution
● Providing 1st level support to users (Hardware and software technical support)
● Participating in the implementation of IT projects
● Repair, installs and configuration of IT equipment (PCs, Monitor, SBCs, Printers, scanners, Network devices…)
● Escalating outages/issues to the high level support
● Documentation of Incidents Reports
● Following up of IT Audit and Compliance issues and ensure implementation.
● FinCore Banking Support (Access Management)
Образование (Среднее)
09.2015 - 07.2018
Rwanda Polytechnic
Профиль: Information Communication Technology
Страна: Rwanda
Знание языков
Французский — Эксперт
Английский — Средний
Ключевые навыки
Foreign languages
Adaptability
Communication
Continous learning
Humour
Problem Solving
Teamwork
Work ethic
Водительские права
Категория — B
Сертификаты
Март 2022 - Март 2022
ISO/IEC 27001:2022. Information Security Management System
Сентябрь 2021 - Сентябрь 2021
ISO/IEC 20000-1:2018. Service management system
Декабрь 2021 - Декабрь 2021
ServiceNow Certified Administration For Beginners
Рекомендации
Fujikura Automotive Europe
Daniela Vlasiuc (HR Responsible)
Fujikura Automotive Europe
Angela Piliughin (Managing Director)
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