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Senior Support Engineer

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R Systems Moldova
Опубликовано вчера

Senior Support Engineer

Основная информация
Зарплата:
Договорная
Вид занятости:
Full-time
Oпыт:
Senior-Level (> 5 лет)
Город:
Кишинёв

Описание вакансии

Job Description:

R Systems is searching for ex-Affirmed experienced Support Engineers with MCC, vMME, and UC experience to join our team of innovators!

We are searching for highly experienced telecom engineers to provide Tier-2 support and professional services for Microsoft’s Azure for Operators (AFO) products—specifically Affirmed MCC, vMME, and UC.

These engineers will act as the final line of support for global telecom customers during the EOL phase of Microsoft’s telecom network functions business.

Your contribution:

  • Own and resolve complex Tier-2 support cases for Affirmed MCC and Metaswitch UC products.
  • Troubleshoot live network issues (e.g., vMME failures, subscriber attach problems).
  • Analyze logs, trace protocols (S1AP, GTP, Diameter), and identify root causes.
  • Apply workarounds or fixes independently, escalating to Microsoft only when necessary.
  • Communicate clearly with telecom operators during incidents and maintain SLA compliance.
  • Document root cause analyses, update knowledge bases, and preserve customer-specific insights.

Bring along:

  • 5+ years in telecom networking (support or consulting).
  • Expertise in Affirmed MCC, vMME, SGW/PGW, and Metaswitch UC.
  • Strong knowledge of LTE EPC, 5G SA, and 3GPP standards.
  • Proficiency in Linux, virtualization (VMware), and containerization (Kubernetes).
  • Familiarity with tools like WiresharkGrafana, and Prometheus.
  • Excellent problem-solving and independent troubleshooting skills.
  • Fluent in English; additional languages (Spanish, French, Japanese) are a plus.
  • Strong communication and documentation skills.

О компании

R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.

We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.

 

As we progress into the digital transformation era, we aim to become the tech partner of choice for global organisations looking to innovate and expand their business through the latest technology.

4,000 employees worldwide

26 offices in 12 countries

16 delivery hubs

We take pride in our partnerships with top industry vendors: Microsoft (cloud computing and cloud application strategic partner); UiPath (RPA/IA Silver partner); Google CloudOracle (Gold Partner); Automation Anywhere and Salesforce (US Gold Partner).

In Europe we welcome you to be part of a team of over 400 technical experts in 6 delivery centers in Romania (Bucharest, Galati, Craiova), Poland (Warsaw, Bialystok), Moldova (Chisinau), as well as operational offices in the UK and Switzerland.

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Контакты

Адрес вакансии
Кишинёв, Центр, str. Vlaicu Parcalab, 63
Эл. почта:
Веб-сайт:

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