Network Engineer
Responsabilități:
● Installed and configured broadband and fiber (FTTH/GPON) internet connections
for residential and business customers, ensuring stable connectivity and compliance
with quality standards.
● Handled a high volume of on-site installations and service requests, consistently
meeting daily and monthly performance targets.
● Diagnosed and resolved network connectivity issues (LAN/WAN, Wi-Fi, routers,
modems, CPE equipment) during field visits, reducing repeat service calls and
improving first-time fix rate.
● Resolved incidents within SLA requirements through structured troubleshooting and
prioritization, contributing to reliable network performance and service uptime.
● Collaborated with Network Operations Center (NOC) and backend engineering teams
to escalate and resolve complex technical issues, improving end-to-end incident
resolution.
● Supported network upgrades and rollout of new equipment, participating in testing,
validation, and smooth deployment with minimal customer impact.
● Maintained accurate technical documentation, installation records, and service
reports, improving transparency and operational efficiency.
● Delivered clear, customer-facing technical support by explaining issues and solutions in
a simple and professional manner, resulting in positive customer feedback.