Responsabilități:

• Provide customer support for multiple SaaS products and IT platforms through Intercom and email.
• Assist customers with platform functionality, account management, troubleshooting, and operational issues.
• Work with internal administrative panels and customer management systems.
• Coordinate with Product, Technical, and Operations teams through Slack.
• Escalate incidents and monitor resolution progress through completion.
• Analyze recurring customer issues and provide feedback to improve products and internal processes.
• Maintain SLA compliance and ensure high customer satisfaction.
• Communicate daily with international clients in English.

Responsabilități:

Behomes
Head of Content / Head of Department
August 2025 – March 2026 · 8 months
Team & Operations Management
• Built and led a content team of 3: full hiring cycle, onboarding, training, and performance management
• Designed and implemented a KPI system; calculated salaries based on results and hours worked
• Managed task distribution, deadlines, and workload priorities
Product & Process Ownership
• Scaled content output from bi-monthly updates to a complete database refresh every month — covering 1,800+
listings updated and ~100 new projects added per month
• Achieved same-day publication of new off-plan launches in the Dubai market
• Initiated and co-developed an AI-powered (GPT-based) auto-update system for property listings; defined
requirements, worked with dev team on implementation
• Collaborated with product and tech teams on CRM improvements; proposed features adopted by developers
Client & Stakeholder Communication
• Managed direct communication with international clients and partners entirely in English
• Handled content update requests, managed expectations, ensured timely delivery
DoBeGo (Behomes Group)
Content & Product Contributor
2025 (parallel to Head of Content role)
• Contributed to launch of DoBeGo — an auto auction platform for Qatar, UAE, and Egypt markets
• Managed content operations and helped develop a Telegram bot for adding auction listings to the platform
• Coordinated between content needs and technical implementation
Behomes
Senior Content Manager
December 2024 – August 2025 · 9 months
• Led platform content population for off-plan real estate in UAE, Indonesia, and USA
• Developed templates, guidelines, and publishing structures that significantly accelerated team output
• Optimized listing pages for UX and basic SEO to improve user engagement
• Participated in internal CRM development: defined feature requirements, tested releases, worked directly with CTO
• Optimized workflows through automation and tooling improvements
Behomes
Junior Content Manager
April 2024 – December 2024 · 9 months
• Researched and published off-plan real estate listings (descriptions, images, floor plans, pricing)
• Maintained content accuracy and consistency across a large-scale property database
• Applied basic SEO practices; monitored market and competitors