Domeniul de activitate
Relații clienți / Call centre
Experiență (20 ani 1 lună)
Parkopedia
(Chișinău)
Iulie 2024 -
Iunie 2026
(1 an 11 luni)
B2B Customer Support Representative
Responsabilități:
- Provided 1st line support to automotive B2B partners with technical and operational cases, ensuring clear communication and contributing to timely query resolutions;
- Performed initial-level investigation of products, API, and data-related issues using internal tools, logs, and databases to identify root causes and coordinate fixes.;
- Managed escalations between clients and internal technical teams, delivering professional status updates
Crowdo
(Chișinău)
Mai 2021 -
Noiembrie 2022
(1 an 6 luni)
Editor-proofreader
Responsabilități:
- Proofread texts on various topics posted on forums, Quora, Reddit;
- Graded copywriters based on their work;
- Filled out daily and weekly reports.
Digital Group
(Chișinău)
August 2020 -
Mai 2021
(9 luni)
Copywriter
Responsabilități:
- Wrote marketing emails, content emails;
- Proofread marketing newsletters, product manuals;
- Wrote and edited product descriptions.
Parkopedia
(Chișinău)
Ianuarie 2017 -
Martie 2019
(2 ani 2 luni)
HR Recruiter
Responsabilități:
Assisted the office administrator in recruiting, interviewing and hiring job candidates, including participating in various job fairs.
Parkopedia
(Chișinău)
Martie 2016 -
Iulie 2024
(8 ani 4 luni)
B2C Customer Support Representative
Responsabilități:
- Provided customer support in written format on dedicated platforms;
- Clarified questions regarding our website and app, as well as provided replies to users’ feedback regarding our services;
- Handled customer inquiries about online bookings and refunds;
- Liaised with booking provider partners regarding customer reservation and refund queries;
- Assisted in tasks where written English language skills are an important factor.
Parkopedia
(Chișinău)
Martie 2014 -
Ianuarie 2017
(2 ani 10 luni)
Data Processing Agent
Responsabilități:
- Checked and updated information displayed on the company's website, maintaining consistent data accuracy and relevance.
Moldpres
(Chișinău)
Martie 2013 -
Decembrie 2013
(9 luni)
Translator of news articles
Responsabilități:
Translated news on a broad number of topics, including domestic and foreign politics, cultural events, interviews with various political figures, etc.
N/A
(Chișinău)
Mai 2011 -
Martie 2013
(1 an 10 luni)
Private English Tutor
Responsabilități:
- Helped students develop a sense of the language and comprehend essential grammar;
- Assisted students in developing their vocabulary;
- Maintained conversations on various topics with students to allow them to put the theory they acquired to practice.
Studii (Superioare)
State University of Moldova
Facultatea, specialitatea: Bachelor's Degree in International Economic Law, Master's Degree in International Relations
Oraș: Chișinău
Limbi străine
Engleza — Expert
Româna — Expert
Rusa — Nativ
Abilități cheie
Excel
Limbi străine
SQL
Comunicare
Empatie
Etica în muncă
Gândire critică
Lucru în echipa
Umor
Cursuri / traininguri
Security Awareness Training
Be Security Smart During Acquisitions
Hobby-uri
Quizzes, music, movies, trivia conversations.
