Domeniul de activitate
Logistică / Depozit / Administrativ
Service / Reparații
Turism / Hotel staff
Despre mine
I am an Automobile Service Advisor with over five years of experience in diagnosing vehicle issues, managing service schedules, and ensuring excellent customer satisfaction. I specialize in translating technical issues for customers and have implemented a feedback system that increased repeat business by 10%. I am passionate about delivering top quality service and am excited about the opportunity to contribute to a customer-focused team like yours. I thrive in fast paced environments and enjoy finding solutions that enhance both customer satisfaction and operational efficiency.
Experiență
DIVERSE AUTOCARE CENTRE LIMITED
(Niger)
Mai 2021 -
Prezent
Head Service Advisor & Job Controller
Responsabilități:
Manage customer service operations and oversee a team of service advisors and technicians.
Conduct customer walk-around inspections to assess vehicle complaints and repair needs.
Translate technical information into clear, customer-friendly explanations.
Coordinate workflow and assign repair tasks to technicians, ensuring adherence to schedules.
•
Monitor team performance, clock-ins/outs, and job productivity using workshop tracking tools.
Prepare and analyze customer service reports to identify trends and areas for improvement.
•
Maintain compliance with manufacturer warranty and service contracts.
Promote a culture of quality, teamwork, and continuous improvement within the service department.
KHALID HAMED
(Oman)
Aprilie 2018 -
Iulie 2020
(2 ani 3 luni)
Sales Representative
Responsabilități:
Managed client accounts and handled complex sales processes for high-value customers.
Served as an English–Arabic liaison, mentoring junior sales representatives.
Processed customer payments, managed communications, and maintained accurate records.
Resolved customer complaints promptly, resulting in increased client retention and satisfaction.
ADMIRALTY MOTOR LIMITED
(Nigeria)
August 2017 -
Martie 2018
(7 luni)
Maintenance/Diagnostic Technician
Responsabilități:
Conducted diagnostic scans using Fly100, Autel, and Launch tools to identify vehicle faults.
Assisted in routine maintenance and mechanical repairs under supervision.
Applied safety standards and maintained workshop equipment and documentation.
Limbi străine
Engleza — Expert
Araba — Începător
Spaniola — Mediu
Abilități cheie
Data Collection
Data Entry
and Data Analysis Software. Phone/Mail etiquette
Organizational and planning skills
Customer Satisfaction and Experience
Communication Skills
Active Listening
Empathy
Product Knowledge
Adaptability
Time Management
Conflict Resolution
Positive Attitude and Attention to Detail
and Leadership experience. Microsoft Word
Excel
PowerPoint and Outlook. Automotive Diagnostics and Code Translation
Recomandări
Jollyway Global Venture
Jolly Iyamu (CEO)
