Domeniul de activitate
Logistică / Depozit / Administrativ
Relații clienți / Call centre
Service / Reparații
Turism / Hotel staff
Despre mine
I am an Automobile Service Advisor with over five years of experience in diagnosing vehicle issues, managing service schedules, and ensuring excellent customer satisfaction. I specialize in translating technical issues for customers and have implemented a feedback system that increased repeat business by 10%. I am passionate about delivering top-quality service and am excited about the opportunity to contribute to a customer-focused team like yours. I thrive in fast-paced environments and enjoy finding solutions that enhance both customer satisfaction and operational efficiency.
Experiență
DIVERSE AUTOCARE CENTRE LIMITED
(Nigeria)
Mai 2021 -
Prezent
Head Service Advisor & Job Controller
Responsabilități:
Manage customer service operations and oversee a team of service advisors and technicians.
Conduct customer walk-around inspections to assess vehicle complaints and repair needs.
Translate technical information into clear, customer-friendly explanations.
Coordinate workflow and assign repair tasks to technicians, ensuring adherence to schedules.
Monitor team performance, clock-ins/outs, and job productivity using workshop tracking tools.
Prepare and analyze customer service reports to identify trends and areas for improvement.
Maintain compliance with manufacturer warranty and service contracts.
Promote a culture of quality, teamwork, and continuous improvement within the service department.
Limbi străine
Engleza — Expert
Spaniola — Începător
Abilități cheie
Data Collection
Data Entry
and Data Analysis Software. Phone/Mail etiquette
Organizational and planning skills
Customer Satisfaction and Experience
Communication Skills
Active Listening
Empathy
Product Knowledge
Adaptability
Time Management
Conflict Resolution
Positive Attitude and Attention to Detail
and Leadership experience. Microsoft Word
Excel
PowerPoint and Outlook. Automotive Diagnostics and Code Translation
Permis de conducere
Categorie — C1
Cu automobil Personal
Cursuri / traininguri
Data Analytics Essentials
Certificări
Octombrie 2020 - Decembrie 2020
Amazon Web Services Training and Certification
AWS re/Start is a skills development and job training program that prepares learners for careers in the cloud. Each cohort, supported by professional mentors and accredited trainers, completes training featuring real-world scenario-based learning, hands-on labs, and coursework.
Hobby-uri
I enjoy working on automotive projects and staying updated on new technologies, as well as reading, cooking, travelling and solving strategy puzzles to sharpen my problem-solving skills.
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