Domeniul de activitate
Relații clienți / Call centre
Vânzări
Despre mine
Ambitious and dedicated IT student with strong knowledge in networking and programming. I hold a Networking certification from Certiport and a Python certification, which confirm my solid understanding of network fundamentals, router and switch configuration, IP addressing, troubleshooting, and basic programming logic. I am confident in identifying technical problems, analyzing their causes, and implementing effective solutions.
I adapt quickly to new environments and technologies, and when I am assigned a task, I take full responsibility to complete it efficiently and with high quality. I am a fast learner, disciplined, and focused on continuous improvement.
In addition to my technical skills, I have 6 months of experience working as a Sales Agent in a call center, where I developed strong communication, persuasion, and customer-handling abilities. This experience helped me build confidence, resilience, and the ability to work under pressure and achieve targets.
I also hold a Cambridge English qualification and can communicate fluently in English, both written and spoken. I am motivated to grow professionally and contribute value to a company in the IT field.
Experiență (5 luni)
1CALL Center
(Chișinău)
Iulie 2025 -
Decembrie 2025
(5 luni)
Specialist/Call centru/Sales manager
Responsabilități:
Client consultation through cold calls to customers who previously ordered from various projects; attempting to resell natural health products for different health concerns; handling objections on a regular basis; processing orders and related administrative tasks.
Limbi străine
Rusa — Începător
Engleza — Expert
Româna — Expert
Abilități cheie
Problem-Solving
Time Management
Teamwork
Effective Communication
Attention to Detail
Customer Service Skills
Cursuri / traininguri
Information Technology Specialist in Databases
Information Technology Specialist in Databases
Information Technology Specialist in Databases
Certificări
Septembrie 2024 - Mai 2025
Certificat Cambridge English – B2 First (FCE), 2025
The B2 certification attests to the ability to communicate clearly and effectively in English, both verbally and in writing. It includes understanding complex texts, writing well-structured content, actively participating in conversations, and expressing ideas fluently in social and professional contexts.
Hobby-uri
In my free time, I enjoy reading personal development and business-related books, which help me improve my communication, sales, and problem-solving skills. I am also passionate about fitness and maintaining a healthy lifestyle, as it keeps me disciplined and motivated. Additionally, I like exploring new technologies, online tools, and digital trends, which allows me to stay updated and continuously learn new skills. I also enjoy listening to educational podcasts focused on entrepreneurship, mindset, and self-improvement.
