Responsabilități:

- Built and led the Sales and Customer Relations departments from the ground up, recruiting and managing high-performing teams.
- Designed and implemented the full sales process across all stages, from lead generation to closing and retention.
- Developed and delivered sales training programs to onboard and upskill team members.
- Restructured and optimized departments to improve efficiency, performance, and scalability.
- Established customer relations processes to strengthen client satisfaction and long-term loyalty.

Responsabilități:

-Provided front-line customer support to Philip Morris Romania consumers, offering product consultation and guidance
-Delivered training sessions and contributed to the onboarding process for new team members joining the project, helping them ramp up quickly and meet performance standards
Resolved customer issues and complaints in a timely and professional manner,

Responsabilități:

Social Media Marketing

Responsabilități:

Organizing events with a capacity of 300 to 6000 people( eg.
outdoor symphonic concert)
Management of technical riders for events
Negotiation with potential partners

Responsabilități:

Online event management
Online ticketing (support/infoline/sales/reports)

Responsabilități:

Achievement of strategies for implementing the reform produced
in partnership with Ministry of Education. (teaching
training/organizing the training/building strategy/logistics
management)