Domeniul de activitate
Relații clienți / Call centre
Vânzări
Despre mine
I am a dedicated and hardworking professional who thrives on challenging tasks. I am known for my trustworthiness, reliability, and versatility. Whether working independently or as part of a team, I consistently deliver results. My experience is a testament to these qualities. I approach my work with a commitment to efficiency and precision, ensuring that tasks are completed professionally and promptly.
My ability to communicate effectively honed through interactions with diverse clientele, allows me to
build positive relationships with people from all walks of life.
I am enthusiastic about expanding my skill
set and knowledge to enhance my contributions in the workplace. With a strong emphasis on customer
care and a keen awareness of confidentiality, I excel at accommodating others' needs while maintaining
focus and meeting tight deadlines. My personal drive and motivation ensure that I see tasks through to
completion.
Experiență (7 ani )
Consulting Company
(Chișinău)
Septembrie 2023 -
Decembrie 2023
(3 luni)
Sales Manager
Responsabilități:
Acquisition of new clients
• Lead conversation from numerous marketing channels
• Reporting and operations
• Management of customer relationships
• Recognizing customer needs and providing insights for improving the product portfolio based
on interactions with and feedback from customers
British Gas
(United Kingdom)
August 2022 -
Septembrie 2023
(1 an 1 lună)
Customer Support (Remote)
Responsabilități:
Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
• Handled customer billing errors, researching issues in the system and working to resolve problems and inconsistencies.
• Identified customer needs by listening attentively and connecting to relevant departments or personnel.
• Made recommendations to management on ways to improve customer care and service.
• Answered customer queries on new products, services, and sales offers to increase sales.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative
customer service
H&M
(United Kingdom)
Septembrie 2020 -
Iulie 2022
(1 an 10 luni)
Customer support
Responsabilități:
Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
• Handled customer billing errors, researching issues in the system and working to resolve problems and inconsistencies.
• Identified customer needs by listening attentively and connecting to relevant departments or personnel.
• Made recommendations to management on ways to improve customer care and service.
• Answered customer queries on new products, services, and sales offers to increase sales.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative
customer service
BCU
(United Kingdom)
Septembrie 2019 -
Iulie 2023
(3 ani 10 luni)
Studii (Superioare)
Birmingham City University
Facultatea, specialitatea: Operating Department Practitioner
Țara: United Kingdom
Limbi străine
Engleza — Expert
Germana — Expert
Abilități cheie
Abilități interpersonale
Adaptabilitate
Comunicare
Creativitate
Empatie
Etica în muncă
Gândire critică
Învățare continuă
Leadership
Lucru în echipa
Networking
Soluționarea problemelor
Time Management
