Domeniul de activitate
Controlul Calității
Office / Back-office / Secretariat
Experiență (3 ani 4 luni)
Moorwand
(Chișinău)
Octombrie 2023 -
Decembrie 2023
(2 luni)
Implementation Product Specialist
Responsabilități:
- Collaborated with clients to understand their business needs and goals;
- Guided clients through the onboarding process, explaining the implementation steps and requirements;
- Analysed the client's internal policies and documentation for determining the level of money laundering potential and performing the risk assessment;
- Worked closely with development teams to address any technical issues and ensure a seamless integration process;
- Maintained regular communication with clients to provide updates on the implementation progress and address any concerns or issues promptly and proactively.
teste.md
(Chișinău)
Decembrie 2022 -
Decembrie 2023
(1 an )
IT Project Manager
Responsabilități:
- Setting and planning the project goals;
- Maintaining the project timeframes and status;
- Using project management tools to track project performance and schedule adherence;
- Organising meetings to discuss project goals and progress.
Silverbird
(United Kingdom)
Februarie 2022 -
Octombrie 2022
(8 luni)
Customer Success and Compliance Specialist
Responsabilități:
- Delivered support for the new customers through the onboarding and compliance process;
- Was strongly involved in product development and product discovery;
- Built and maintained long-term trusting relationships with active and potential clients;
- Handled internal documents and policies submitted by the potential clients and reviewed them in accordance with the minimum company standards;
- Provided support to the Finance and Audit Department by performing ongoing AML investigations, KYC/KYB analysis, and payments monitoring;
- Operated with other Departments for handling external Compliance cases;
- Coached the new members of the Customer Success team.
Safeguard Global
(United States)
Iulie 2021 -
Februarie 2022
(7 luni)
Project Manager
Responsabilități:
- Identify, assess and achieve the needs of the clients;
- Ensure successful Payroll activity for 70+ clients according to EU law;
- Develop and archive administrative documents and budgets;
- Assist in the preparation of financial reports;
- Be deeply involved in problem solving process;
- Provide trainings and support for the new members of the team.
Matematica.md
(Chișinău)
August 2020 -
Decembrie 2020
(4 luni)
Sales Support Team Lead
Responsabilități:
- Developing and monitoring performance indicators for Sales-Support team members;
- Managing databases and executed weekly and monthly reports;
- Elaborating and providing schedules, and trainings for the new members of the team;
- Leading a group of 6 members for achieving the targets and team metrics.
Matematica.md
(Chișinău)
Ianuarie 2020 -
August 2020
(7 luni)
Customer Support Specialist
Responsabilități:
- Exceeding the everyday target of daily sales leads, and maintaining the high levels of customer satisfaction;
- Interacting with the stakeholders via the company’s social media accounts;
- Be the primary product and support subject matter expert;
- Be a proactive member involved in the product and service development;
- Developing several effective scripts for simplifying the onboarding process.
Studii (Superioare)
Moldova State University
Facultatea, specialitatea: Bachelor of Arts - Translation, Interpretation and Applied Languages
Oraș: Chișinău
Limbi străine
Româna — Expert
Rusa — Expert
Engleza — Expert
Franceza — Mediu
Abilități cheie
Adaptability
Good communication skills
Conflict management
Skilled multi-tasker
Effective Planning and Scheduling
Risk Management
Team Management
KYB and KYC tools skills (SumSub/ Shufti Pro)
CRM systems skills( HubSport/ FrontApp)
Ticketing systems skills (Zendesk)
Project Tracking systems skills (Jira/Trello/Microsoft Project/Notion/CodeBase)
Cursuri / traininguri
Business Fundamentals: Corporate Strategy
The Project Management Course: Beginner to PROject Manager
Complete Agile Scrum Master Certification Training
Voluntariat
Mai 2019 - Octombrie 2019
Hobby-uri
- Reading
- Writting
- Comunity Involvement