Responsabilități:

- Collaborated with clients to understand their business needs and goals;
- Guided clients through the onboarding process, explaining the implementation steps and requirements;
- Analysed the client's internal policies and documentation for determining the level of money laundering potential and performing the risk assessment;
- Worked closely with development teams to address any technical issues and ensure a seamless integration process;
- Maintained regular communication with clients to provide updates on the implementation progress and address any concerns or issues promptly and proactively.

Responsabilități:

- Setting and planning the project goals;
- Maintaining the project timeframes and status;
- Using project management tools to track project performance and schedule adherence;
- Organising meetings to discuss project goals and progress.

Responsabilități:

- Delivered support for the new customers through the onboarding and compliance process;
- Was strongly involved in product development and product discovery;
- Built and maintained long-term trusting relationships with active and potential clients;
- Handled internal documents and policies submitted by the potential clients and reviewed them in accordance with the minimum company standards;
- Provided support to the Finance and Audit Department by performing ongoing AML investigations, KYC/KYB analysis, and payments monitoring;
- Operated with other Departments for handling external Compliance cases;
- Coached the new members of the Customer Success team.

Responsabilități:

- Identify, assess and achieve the needs of the clients;
- Accomplishing Payroll and Finance activity for 70+ clients;
- Be deeply involved in problem solving process;
- Provide trainings and support for the new members of the team.

Responsabilități:

- Developing and monitoring performance indicators for Sales-Support team members;
- Managing databases and executed weekly and monthly reports;
- Elaborating and providing schedules, and trainings for the new members of the team;
- Leading a group of 6 members for achieving the targets and team metrics.

Responsabilități:

- Exceeding the everyday target of daily sales leads, and maintaining the high levels of customer satisfaction;
- Interacting with the stakeholders via the company’s social media accounts;
- Be the primary product and support subject matter expert;
- Be a proactive member involved in the product and service development;
- Developing several effective scripts for simplifying the onboarding process.