Domeniul de activitate
Freelance
Office / Back-office / Secretariat
Relații clienți / Call centre
Despre mine
What I have learned trough the years is that no matter what you do and who you are, choose to be responsible. Being responsible will help you to get the job done before the deadline, will help you manage your time and will help you to be respected.
Experiență (7 ani )
Fitness Mama
(Chișinău)
August 2021 -
Aprilie 2023
(1 an 8 luni)
Customer Suport Team Leader
Responsabilități:
Sunt responsabilă de echipa de suport din cadrul companiei. Am grijă să se răspundă adecvat și confrom cerințelor companiei la toate mesajele care vin de la clientele noastre care vin atît pe platforma unde avem cursul online cât și pe rețelele de socializare.
KIVORK SRL
(Chișinău)
August 2019 -
Aprilie 2023
(3 ani 8 luni)
Quality Assurance Manager
Responsabilități:
Kivork is an international IT company, whose majority projects is specialized in tourism and transportation.
My main duties are to listen to recordings of the calls to ensure that the information provided is accurate, on-script, and provided in a pleasant and upbeat manner. In addition, to ensure that our employees handle their calls in accordance within the required rules and scripting parameters, that they adhere to the rules and scripts developed for them in their interactions with consumers and prospective customers.
PoliLingua Ltd
(Chișinău)
Octombrie 2018 -
Iunie 2019
(8 luni)
Business Development Manager
Responsabilități:
PoliLingua delivers translation, localization and managed language solutions for clients large and small; in the corporate, government and private sectors.
My main duties were to follow up new business opportunities and to set up meetings, planning and preparing presentations, communicating new product developments to prospective clients, writing reports, providing management with feedback;
DYNINNO Moldova
(Chișinău)
Octombrie 2017 -
Octombrie 2018
(1 an )
Data Validation Manager
Responsabilități:
I was responsible for editing, validating, approving or deleting the information that was posted on our website, also I was answering calls from our clients and solving issues if there were any.
Studii (Superioare)
University of Academy of Science of Moldova
Facultatea, specialitatea: Mathematics and Computer Science
Oraș: Chișinău
UPS "Ion Creanga"
Facultatea, specialitatea: Mathematics and Computer Science
Oraș: Chișinău
Limbi străine
Engleza — Expert
Rusa — Mediu
Abilități cheie
Abilitatea de a învăța rapid
Abilități de ascultare
Abilități de comunicare
Abilități de documentare / păstrarea evidenței
Adaptabilitate
Excel
Lucru în echipa
Redactare texte
Vânzări
Word
Wordpress
