Job Summary:

We are seeking a skilled and experienced Dynamics 365 Customer Insights Specialist to lead and support the implementation, customization, and optimization of Microsoft Dynamics 365 Customer Insights. The ideal candidate will have a strong background in customer data platforms (CDPs), data integration, and customer journey mapping, with a passion for driving actionable insights from customer data.

Key Responsibilities:

• Lead the design, configuration, and deployment of Dynamics 365 Customer Insights solutions.
• Integrate data from multiple sources (CRM, ERP, web, social, etc.) into Customer Insights.
• Develop unified customer profiles and segments to support marketing, sales, and service initiatives.
• Collaborate with stakeholders to define KPIs and build dashboards and reports.
• Customize and extend Customer Insights using Power Platform (Power Automate, Power BI, Power Apps).
• Ensure data quality, governance, and compliance with privacy regulations.
• Provide training and support to internal teams on Customer Insights capabilities.
• Stay current with Microsoft updates and best practices for Customer Insights and related technologies.

Required Qualifications:

• Proven experience with Microsoft Dynamics 365 Customer Insights (minimum 2–3 years).
• Strong understanding of CDP concepts, customer data modeling, and segmentation.
• Experience with Power Platform, Azure Data Services, and Dynamics 365 CRM.
• Proficiency in data integration tools (e.g., Azure Data Factory, Power Query).
• Familiarity with data privacy regulations (GDPR, CCPA).
• Excellent communication and stakeholder management skills.
• Microsoft certifications in Dynamics 365 or Customer Insights are a plus.

Preferred Skills:

• Experience in retail, financial services, or healthcare
• Knowledge of AI and machine learning capabilities within Customer Insights.
• Ability to work in Agile environments and manage multiple priorities.