Employer Introduction:

We are a fast-growing international tech company specializing in real-time transportation visibility and supply chain optimization. Our solutions are trusted by leading global brands across industries like automotive, retail, FMCG, and logistics. Through advanced technology and a customer-first approach, we help businesses gain control, transparency, and resilience across their delivery operations. Join our team and be part of transforming the way supply chains work worldwide.

Role Summary:

As a Customer Delivery Lead, you will manage a portfolio of clients and their logistics partners, ensuring seamless onboarding, high-quality data, and exceptional customer experience. Your role combines customer service, technical support, and strategic collaboration to drive client satisfaction and operational excellence.

Customer & carrier support:

• Guide carriers through onboarding (mobile apps, telematics, TMS) until fully operational.
• Handle incoming client and carrier requests, offering clear, effective solutions.
• Monitor and resolve data quality issues in real time.

Cross-team collaboration:

• Coordinate with Customer Success, Implementation, and Data teams.
• Work with technical teams (Integrations, Product, Tech) to resolve complex issues and support improvements.
• Join client meetings to ensure alignment and successful service delivery.

Data & performance monitoring:

• Track and improve KPIs (CSAT, SLA, response time, tracking quality).
• Contribute to the knowledge base and promote self-service tools for clients.

Requirements:

• Bachelor’s degree in Business, Engineering, or related field.
• 2+ years in customer success/support/project roles, ideally in a SaaS environment.
• Strong English skills (B2/C1); French is a plus.
• Tech-savvy with an interest in APIs, EDI, SFTP.
• Strong communication, problem-solving, and multitasking skills.
• Experience in supply chain or logistics is a bonus.

What We Offer:

• Competitive salary
• Hybrid work setup
• International, diverse, and inclusive work culture
• Opportunities for career growth and internal mobility
• Work with cutting-edge technologies and a product with real-world impact
• A fast-paced, collaborative environment that values innovation

Ready to Apply?

If you're passionate about delivering exceptional customer experiences, thrive in dynamic environments, and want to be part of an innovative international team — we’d love to meet you!

Send your CV to [vezi email]hr@rocman.org