Responsibilities:

• To provide support to customers via phone, mail, chat; Assisting them with solutions, counseling and offering information about the company’s policy and services provided   
• To ensure a high quality of the service, promoting the company with a positive and friendly attitude
• To collect, store and manage data from both the customer and the company based on the procedures in place
• To respect the company`s rules and regulations regarding the handling of data

Requirements: 

• Very good knowledge of English language- B2/C1 level- both in writing and speaking
• Friendly attitude and proactively involved in assuring the happiness of the customers.
• Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
• Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
• IT skills: Knowledge of IT programs as well as fast fingers for typing
• Punctuality and attention to details
• Previous experiences in customer support can be considered a plus
• Willingness to work in shifts
• Willingness to relocate to Romania
• Work Permit necessary

Our offer:

• Attractive rewards and additional performance based bonuses
• Referral bonuses
• Annual fixed bonuses
• Full private medical insurance & discounted prices for the dependents of the employee
• Lunch vouchers
• Child birth support
• Various career development opportunities
• Free development training, for both personal and professional purpose
• Online library access for passionate book readers
• Various discounts for gym classes & other recreational activities
• Multicultural and enthusiastic work environment
• Tickets to well-known festivals in Romania
• Access to internal events and Feel Good Activities program (Outdoor Adventures, Volunteering, Mind-Expanding Workshops, Themed parties & events)

Relocation package:

• transport to Romania
• 2 weeks accommodation in a local inn,
• nesting package including: tour of the city (Cluj, Sibiu, Brasov), bank account opening, guidance in finding and renting an apartment, support in obtaining Residential document from the Emigration Office
• Relocation bonus