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Travel Customer Support/Ticketing Agent

Informații de bază

Salariu:
de la 1 500 USD
Program de lucru:
Full-time
Studii:
Fără studii
Experiență:
De la 2 ani
Oraș:
Chișinău

Descrierea poziției vacante

SKYWITHCLASS is a luxury travel agency providing a tailored approach to each client and their travel needs. Offering a superior level of customer service and catering to our client's preferences and needs, we aim to provide a spectacular experience and the best products, every time. 

Job Description:

As a Travel Customer Support/Ticketing Agent, you will play a crucial role in providing exceptional customer service and support to travelers. Your primary responsibility will be to assist customers with their travel-related queries, provide ticketing services, and ensure a seamless travel experience.

Key Responsibilities:

  • Customer Assistance: Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing their concerns, providing accurate information, and offering suitable solutions for their travel needs.
  • Ticketing Services: Process ticket reservations, cancellations, and modifications using various reservation systems. Ensure accurate issuance of tickets, verify travel itineraries, and assist customers with seat assignments, upgrades, and other travel-related requests.
  • Travel Expertise: Possess in-depth knowledge of airline policies, fare rules, visa requirements, and travel regulations to provide accurate and up-to-date information to customers. Assist travelers in planning their itineraries, suggesting suitable travel options, and resolving any travel-related issues.
  • Problem Resolution: Proactively identify and resolve customer complaints, issues, and conflicts related to ticketing, flight delays, baggage, or other travel-related concerns. Collaborate with airlines, travel agencies, and other stakeholders to find effective solutions and ensure customer satisfaction.
  • Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and feedback in the ticketing system. Prepare reports on customer inquiries, ticketing trends, and service quality metrics to identify areas for improvement.

Requirements:

  • Previous experience in a customer service role, preferably in the travel industry.
  • Excellent communication skills, both verbal and written, with a strong command of the English language. Proficiency in additional languages may be advantageous.
  • Familiarity with reservation systems and ticketing procedures, such as Amadeus, Sabre, or Galileo.
  •  Good problem-solving abilities with a customer-centric approach.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  •  Flexibility to work in shifts, including weekends and holidays, as travel support may be required around the clock.

Join our team as a Travel Customer Support/Ticketing Agent and contribute to creating memorable travel experiences for our valued customers. You will have the opportunity to work in a dynamic and diverse environment, enhancing your travel industry knowledge and customer service skills while assisting travelers in their journey.

What is SKYWITHCLASS offering:

  • Base salary with unlimited bonuses
  • Official employment and full social package
  • Great company culture, American-style management
  • Guaranteed development
  • Team-building events
  • Modern and cozy office
  • Flexible work shifts
  • Young and friendly team

Requirements:

  • English skills average or above
  • GDS knowledge and experience in the travel industry is not a must (You will be able to learn all of it working with the best people in the field)
  • Experience in Sales Field is an advantage
  • Receiving calls from interested customers (no cold calling)
  • Help customers select the best travel option
  • Answer all questions in a persuasive and professional manner

We will teach you the rest!

Despre companie

SKYWITHCLASS is a luxury travel agency providing a tailored approach to each client and their travel needs. Offering a superior level of customer service and catering to our client's preferences and needs, we aim to provide a spectacular experience and the best products, every time. 

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